Bryan C.

Bryan C. is a seasoned Training Manager with a decade of experience in the BPO industry, specializing in learning and development. He excels in curriculum design, utilizing the ADDIE principle to create standardized onboarding modules and specialized workshops that enhance both customer satisfaction and operational efficiency. Bryan's expertise extends to performance analysis, enabling him to develop SOPs and track performance through Excel-based reporting. As a leader, he manages and mentors teams, driving professional growth and operational excellence using structured coaching frameworks and SMART goals. His hands-on role at Teleperformance involves spearheading technology-driven curricula and facilitating impactful workshops focused on empathy and technical precision. Previous roles at TaskUs and Sutherland Global Services have honed his ability to maintain high instructional standards and create engaging learner experiences. Bryan's academic background in computer programming and business management further supports his technical acumen and strategic mindset.