Calinawan

John Jeric S. is an experienced Team Leader with a focus on the telecommunications and call center sectors, notably at AFNI and Concentrix. He specializes in team development, achieving low attrition rates and consistently meeting sales quotas. At Concentrix, John Jeric S. led daily team huddles, facilitated impactful coaching aligned with personal goals, and participated in onboarding through the learning lab, training new hires for production success. His expertise also extends to managing supervisory calls and resolving customer issues to high satisfaction levels. Additionally, as an Inside Sales Associate at Micro Precision Inc., he assisted UK-based clients with equipment calibration services. In prior roles, he handled real-time support for new hires, facilitated training sessions, and contributed to maintaining strong team performance standards. His career is marked by strong communication, presentation, and a commitment to effective policy enforcement within high-volume business environments.