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Camille L. — Senior Email Customer Support Specialist from Philippines

Camille L.

Senior Email Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Camille M. is an accomplished Email Customer Support professional with 8 years of industry experience. Proficient in platforms like Zendesk, Freshdesk, and Amazon WorkMail, she excels in addressing high volumes of customer inquiries effectively while adhering to SOPs and KPIs. Her expertise extends to ticket quality analysis, where she monitors crucial performance metrics such as FRT, DSAT, and CSAT, and prepares insightful performance reports. At 5miles LLC, Camille adeptly handled customer queries regarding order and tracking information, ensuring accurate and swift resolutions. At Tianjin Good Fortune Technology Co. Ltd, she demonstrated her proficiency in managing social media interactions through Facebook and email. Camille's hands-on experience with AI automation, along with her foundational skills in video editing with CapCut and graphic design using Canva, highlights her technical versatility. Her educational background in Hotel & Restaurant Management from Jose Rizal University complements her professional path.

Experience

  • Email Customer Support

    5miles LLC · 2020 — 2025
    Demonstrated an understanding of customer concerns, engaging in meaningful conversations beyond the use of macros or templates. Provided accurate responses regarding order information, tracking status, and after-sales inquiries in a timely manner.

  • Email and Social Media Customer Support

    Tianjin Good Fortune Technology Co Ltd · 2020 — 2022
    Managed responses to comments and messages on Facebook ads, ensuring a prompt and professional approach. Handled multiple customer inquiries efficiently using Amazon WorkMail.

  • Chat and Email Support Specialist

    DLS Trading Services Pte.Ltd (Gossby) · 2020 — 2020
    Employed Freshdesk to manage customer support tickets and live chat effectively, addressing inquiries related to order details, shipment tracking, and after-sales support with professionalism.

  • Content Specialist

    FeedBox Inc. · 2019 — 2020
    Reviewed and approved content for posting on the app in a start-up environment, while entering required information into Google Sheets and MS Excel for supervisor reference.

  • Ticket Quality Analyst

    Masterpiece Group Philippines Inc. · 2019 — 2019
    Monitored key performance indicators (KPIs) such as FRT, DSAT, and CSAT, ensuring alignment with team and company standards. Analyzed data extracted from Zendesk, presenting clear insights through simplified charts, and prepared performance reports with Google Workspace.

  • Email and Chat Customer Service Agent

    Masterpiece Group Philippines Inc. · 2016 — 2019
    Handled high-volume interactions with a focus on customer complaints, delivering personalized responses beyond standard templates. Resolved issues in real-time and provided additional support to the Quality Assurance team, including report preparation and agent performance evaluation.