Carla M.
Senior Amazon Account Specialist
Open to offersNew to PlatformAbout
Carla Mae G. is a seasoned Amazon Account Specialist based in Batangas City, Philippines, with over five years of experience optimizing and managing Seller Central and Vendor Central accounts in the competitive UK and US marketplaces. She has established a proven track record in listing optimization, account health management, and adept resolution of complex compliance issues. Throughout her career, she has excelled in marketplace troubleshooting and end-to-end catalog management. Carla has contributed significantly to organizations like Titan Investment Group Holdings LLC and Marketplace AMP, specializing in FBA operations and A+ Content creation. Her expertise in data analysis using tools such as Helium10, Jungle Scout, and Merchant Spring drives strategic decision-making and enhances multi-channel eCommerce platforms including eBay, Shopify, and WooCommerce. Carla's role at Navigas Capital LLC further honed her skills in product listing optimization and comprehensive Amazon operations, showcasing her ability to bolster account performance and sales revenue.
Experience
Amazon Account Specialist
Titan Investment Group Holdings LLC · 2022 — 2026Oversaw the creation and optimization of listings while troubleshooting various issues across multiple accounts. Addressed policy violations to enhance account health and reinstated listings. Developed A+ Content, storefronts, and applied A/B testing methods. Handled FBA shipments, prepared inventory reports, and directed promotional campaigns. Created attribution links for monitoring external traffic performance.Amazon Technical Support
Marketplace AMP · 2023 — 2023Delivered consultancy services regarding Amazon, focusing on listing optimization and issue resolution. Resolved problems related to purchase orders, inventory, and compliance. Produced weekly sales reports and stock forecasts utilizing Merchant Spring while facilitating catalog management and administrative tasks.Amazon Account Specialist
Navigas Capital LLC · 2022 — 2023Authored and refined high-converting product listings, employing Helium10 for optimization. Conducted market and competitor research through Jungle Scout. Managed comprehensive Amazon operations, including FBA and maintaining account health, while assisting with listing reinstatement and resolving compliance issues.Amazon Account Specialist
Seller Candy LLC · 2021 — 2022Handled listing creation as well as the setup of A+ Content and storefronts. Addressed account issues and managed cases with Amazon. Assisted in executing promotional strategies, including the use of coupons and Vine enrollments.Virtual Assistant (eCommerce)
Peak Performance Wholesale Distributors LLC · 2019 — 2021Managed product listings across platforms such as Amazon, eBay, Shopify, WooCommerce, and BigCommerce. Conducted keyword research and performed listing optimizations. Oversaw order fulfillment processes, dropshipping activities, and provided customer support. Carried out competitor analysis using Jungle Scout.Amazon Seller Support – Subject Matter Expert
Concentrix · 2014 — 2019Provided advanced support and trained advisors on Amazon processes. Conducted training sessions, monitored quality, and evaluated performance to ensure compliance with service level agreements while addressing complex seller issues.Freelance Makeup Artist
null · 2013 — PresentProvided professional makeup services at events and photoshoots, managing client consultations and tailoring beauty solutions.
Skills & Expertise
Education
- Hotel and Restaurant ManagementNational Polytechnic College of Science and Technology · 2011 — Present