Carla J.
Senior Business Operations & Automation Manager
Open to offersNew to PlatformAbout
Carla J. is a seasoned professional with over 15 years of experience in Business Operations and Automation, focusing on finance and growth support for scaling companies. Based in Manila, she has a proven track record of enhancing operational efficiency and cash flow visibility for businesses in the US, UK, Australian, and Philippine markets. At GHL Systems, she utilized her expertise in GoHighLevel platforms to streamline workflows, improve client acquisition processes, and build robust back-end systems. Carla has held strategic roles such as Business Operations Manager, Bookkeeper, and Chief Operations Officer, where she led finance operations, ensured bookkeeping accuracy, and implemented automation workflows to boost productivity and client satisfaction. Her educational background in Business Administration, complemented by certifications in Xero and QuickBooks, further underscores her capacity to drive business growth with confidence.
Experience
Bookkeeper & Online Business Manager
Saberi Interiors · 2022 — 2025Led finance operations and managed workflow for a design business. Enhanced bookkeeping, reconciliations, AP/AR, invoicing, and payroll processes. Developed systems and automations to improve communication and follow-up. Coordinated with vendors, clients, and internal teams to meet delivery timelines. Provided financial visibility, budgeting assistance, and operational reporting to leadership.Freelance Account Manager
Photogauge Inc. · 2016 — 2024Oversaw client lifecycle management from onboarding to retention across various accounts. Enhanced client satisfaction by maintaining proactive communication and ensuring reliable service delivery. Developed email marketing campaigns, created automations, and provided segmentation and performance reports. Collaborated with internal teams to achieve deadlines and meet client expectations.Senior Executive Assistant to VP & Bookkeeper
Contango IT LLC · 2017 — 2022Served as a trusted operations partner to executive leadership in a high-growth IT company. Managed priorities, organized executive calendars, and facilitated confidential communications and stakeholder coordination. Supervised bookkeeping tasks, reconciliations, invoicing, commissions, payroll support, and cash flow monitoring. Directed special projects aimed at enhancing internal efficiency and execution speed.Chief Operations Officer
Evervue USA Ltd · 2015 — 2016Oversaw various operational functions including HR, finance coordination, and sales support. Managed cross-departmental teams while facilitating growth execution. Developed and maintained internal systems to enhance overall operational efficiency.General Manager
Head Hunters Asia Pacific Pty Ltd · 2013 — 2015Directed business operations, hiring processes, and growth initiatives across different functions. Managed remote teams by implementing accountability systems and setting clear KPIs. Oversaw budgeting, forecasting, and performance improvement activities. Cultivated client relationships while supporting opportunities for revenue growth.
Skills & Expertise
Education
- BS Business Administration, Major in Financial ManagementAsian Institute for Distance Education
- Diploma in Psychology & Human ResourceAsian Institute for Distance Education
- Diploma in AccountingAsian Institute for Distance Education