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Carlos O. — Senior Operations Executive from Venezuela

Carlos O.

Senior Operations Executive

Venezuela 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Carlos G. is an accomplished C-Suite Operations Executive with over 8 years of diverse leadership experience, particularly in the realms of technical infrastructure, financial management, and growth strategy. He excels in driving remote-first, scalable SaaS environments and managing extensive digital transformations. One of his key strengths lies in his ability to design high-velocity GoHighLevel (GHL) CRM systems and develop institutional-grade Standard Operating Procedures (SOPs) for enhanced organizational efficiency and execution. Currently, as the Lead Generation Specialist and Product & Operations Lead at Proper Heir, he is responsible for architecting comprehensive outbound lifecycle strategies and managing high-velocity B2B prospecting campaigns. Previously, as the CFO and CTO at Top Of The Line VA, Carlos played a pivotal role in establishing robust IT infrastructures and financial strategies, managing 40+ cross-functional professionals. His technical prowess includes strong capabilities in workflow engineering, API/Webhook orchestration, and advanced automation pipelines. Bilingual in English and Spanish, he continuously leverages his multilingual proficiency to lead cross-border technical and sales teams effectively.

Experience

  • Lead Generation Specialist / Product & Operations Lead

    Proper Heir · 2024 — Present
    Architected and directed comprehensive end-to-end outbound lifecycle strategies, establishing multi-channel lead generation funnels for distributed teams. Managed high-velocity B2B prospecting campaigns with an average of 50+ strategic outbound calls daily while securing over 5 high-value corporate appointments weekly. Designed and implemented customized GoHighLevel (GHL) CRM architectures, reducing manual software and account provisioning backlogs by 60%.

  • Customer Success Manager & Closer

    Caribbean Virtual Solutions · 2024 — Present
    Led enterprise client lifecycle reviews and post-sale implementations to enhance recurring revenue retention and account health. Functioned as the senior closer for high-ticket service packages, connecting operations and sales for swift contract execution. Provided advisory support to C-suite stakeholders during complex deployments of automated workflows and GHL platforms.

  • Chief Financial Officer (CFO) & Chief Technology Officer (CTO)

    Top Of The Line VA · 2020 — 2024
    Executed comprehensive IT infrastructure and financial strategies for a remote-first enterprise with over 40 personnel. Oversaw the development and management of the agency's internal lead engine, leading a team of more than 40 professionals. Created an integrated cloud-based documentation framework and SOP libraries, improving project delivery velocity by 22%. Initiated a subscription-based service model, significantly reducing client churn by 22%. Developed automated security auditing systems to ensure operational uptime of 99.9%.

  • Process Implementation Specialist

    Attend Growth · 2017 — 2024
    Programmed behavior-triggered customer onboarding sequences and reactivation strategies using REST APIs and GoHighLevel automation. Conducted consultations to identify operational bottlenecks, engineering standards for scalability and compliance.