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CARLOS A. — Mid-Level Digital Marketing Specialist from Ecuador

CARLOS A.

Mid-Level Digital Marketing Specialist

Ecuador 3-6 years
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Carlos A. is a skilled communications professional with a degree in Organizational Communication from Universidad Laica Eloy Alfaro de Manabí. He brings extensive experience in marketing and customer service, having worked in diverse roles across various sectors such as dermapharmacy, telecommunications, and public services. At Kara Dermapharmacy, he adeptly handled social media management, inventory control, and customer relations. His freelance work has significantly enhanced clients' digital presence and user engagement. In previous roles at Claro Ecuador and QUITO, Lideres Laitin Work, he utilized CRM systems, coordinated social media campaigns, and optimized advertising efforts. Key competencies include effective use of social media management, CRM systems, and digital marketing strategies. Additionally, his proficiency in Excel and Adobe complements his technical toolkit, augmented by intermediate English communication skills. Carlos aims to leverage his marketing expertise and technical acumen to drive organizational success in future endeavors.

Experience

  • Customer Service / Marketing

    Kara Dermapharmacy · 2024 — 2026
    Managed and administered business social media accounts, provided customer service, handled inventory and billing, coordinated logistics, and supported operational and administrative processes.
  • Junior Marketing

    Freelancer · 2021 — 2024
    Enhanced clients' social media and digital platform visibility by 50%, also achieving a 35% increase in user engagement over a six-month period.
  • Marketing/ Customer Service

    Dulce Fiesta · 2024 — 2024
    Oversaw management of business social media accounts and provided customer assistance for inquiries and order processing.
  • Marketing/ Customer Service

    Claro Ecuador · 2023 — 2023
    Utilized CRM systems to record and monitor customer interactions, as well as resolved user conflicts and concerns.
  • Creative/ Community Manager

    QUITO, LIDERES LAITIN WORK · 2019 — 2020
    Focused on enhancing clients' social media presence, increasing user interaction, and expediting public campaign launches. Implemented and managed online collaboration projects and tools.
  • Creative/ Community Manager

    Manta Connect · 2018 — 2019
    Worked to boost clients' social media visibility and enhance user engagement while reducing the launch time of advertising campaigns. Implemented and managed online collaboration projects and tools.
  • Marketing Assistant (Internship)

    ECU 911 · 2017 — 2017
    Prepared detailed monthly reports on Return on Investment and campaign impact. Coordinated social media campaigns and managed social media, email marketing, and advertising.

Skills & Expertise

Education

  • Bachelor's Degree in Organizational Communication
    Universidad Laica Eloy Alfaro de Manabí · — — 2022
  • High School Diploma in Chemical Biological
    U.E.P. Internacional Puerto de Manta 'INTERPMAN' · — — 2016