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Carol C. — Senior IT Project Manager from Philippines

Carol C.

Senior IT Project Manager

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishEnglish FilipinoTagalog
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About

Carol C. is a seasoned Senior IT Project Manager with more than 25 years of extensive experience in the IT sector, specializing in IT project and technical delivery management. With over 13 years in project management and 5 years in technical delivery, she has successfully led high-stakes projects in banking, insurance, ERP, CRM, and SaaS. Carol has a strong proficiency in both Agile and Waterfall methodologies, enabling her to manage cross-functional teams and oversee complex integrations, SDLC governance, and production deployments. In her role at Ascendion Philippines, she delivered five CRM projects for Security Bank Corporation, coordinating teams and vendors within substantial budget constraints. Carol's expertise also extends to strategic projects such as the IFRS projects in the insurance sector during her tenure at Generali Philippines. Her solid technical background is underscored by skills in requirements analysis, business process improvement, and data analytics, making her a vital bridge between technology execution and business strategy. Throughout her career, she has worked across various industries, including banking, retail, manufacturing, and outsourcing, consistently ensuring on-time delivery and stakeholder satisfaction.

Experience

  • Technical Delivery Manager

    ASCENDION PHILIPPINES · 2024 — 2026
    Delivered 5 CRM initiatives, coordinating a 6–10 member cross-functional team with a PHP 50M+ budget. Maintained project delivery work plans ensuring alignment with project objectives. Collaborated with developers, analysts, and vendors during planning, design, development, testing, and deployment phases. Supported release activities and monitored project performance, addressing risks and issues as they arose. Facilitated stakeholder communication, ensuring project updates and timely delivery.

  • IT Delivery Manager / IT Project Manager

    INDRA PHILIPPINES INC · 2022 — 2024
    Managed end-to-end IT technical delivery for the Billing and Revenue Management System, ensuring compliance with requirements and aligning with project timelines. Assessed non-functional requirements and drove integration efforts within the overall software development life cycle. Facilitated workshops with business unit processors to define solution requirements and coordinated project execution to meet banking project milestones. Developed project work plans, action trackers, and communication plans for stakeholders.

  • Senior Project/Program Manager

    GENERALI PHILIPPINES · 2020 — 2022
    Oversaw IFRS compliance projects, providing regular updates and reports to the Steering Committee. Managed the complete project life cycle from initiation to closure, ensuring alignment with head office requirements. Developed project charter documents, governance structures, and estimated budgets. Monitored team performance and project risks, implementing corrective measures when necessary. Organized team meetings to promote effective communication and collaboration among stakeholders.

  • Senior Implementation Consultant / Delivery Manager

    HILSOFT INC. · 2019 — 2020
    Coordinated the full project management lifecycle for 10 ERP implementations across 12 clients, focusing on scope, resources, and timelines. Directed project activities, managed SDLC processes, and developed comprehensive project proposals. Ensured timely delivery of all project milestones while facilitating quality assurance testing and stakeholder communication. Adapted solutions to critical situations effectively and monitored project execution against client business objectives.

  • Project Manager

    iEMINENCE INC. (freelance) · 2019 — 2019
    Created project plans and coordinated cross-functional activities for the Infor EAM project. Oversaw project timelines, resources, and quality controls. Managed vendor relationships and communicated status updates to stakeholders.

  • IT Project Contractor / Delivery Lead

    AEB GROUP OF COMPANIES · 2015 — 2018
    Led IT projects for the AEB group, implementing ERP systems and managing third-party vendors. Developed system architectures and coordinated task schedules. Conducted quality assurance testing and provided user training for system implementations.

  • IT General Administrator / Project Manager/Coordinator

    AZURE CONSULTANTS JLT · 2013 — 2015
    Maintained and updated CRM databases while generating monthly reports. Coordinated project teams for web conversions and monitored the security firewall. Supported the management of server setups and maintained accounting software.

  • IT Data Admin/Executive Secretary/Personal Assistant

    AL BROOGE FOREX BROKER · 2010 — 2013
    Managed client databases in MS Access, developing queries and customized reports. Supported accounting management through data entry in QuickBooks and monitored forex trading trends. Prepared financial summaries and maintained the information system.

  • IT Project Staff

    ALSONS AQUACULTURE CORP. · 2005 — 2008
    Contributed to cattle operation and accounting system projects, supporting project team activities and documentation.

  • Quality Assurance Specialist

    PKII ENGINEERS INC. · 2005 — 2005
    Conducted quality assurance for government and accounting projects during a short-term engagement.

  • System Administrator/ Developer / Finance Assistant

    SARANGANI AGRICULTURAL CO. INC. · 1999 — 2004
    Supported payroll consolidation and accounting systems, contributing to various software development initiatives.

  • Software Application Engineer

    AIT TECHNOLOGY INC. · 1996 — 1998
    Developed software solutions including the Excalibur Stock Broker and Excalibur Accounting Systems.