Carolina A.
Senior Administrative Operations Manager
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Carolina A. is a seasoned Executive Assistant and Operations Coordinator with more than 15 years of experience. Her expertise spans managing complex calendars, coordinating communications, and overseeing travel logistics. She has demonstrated her skills in the engineering services sector at AENE Servicios S.A., where she supported multiple C-suite executives. Carolina played a critical role in preparing numerous bid packages and commercial proposals, contributing to the company's business growth. Her proficiency extends to operations management, evidenced during her time at Compensar's Wellness & Harmony Department, where she facilitated numerous wellness programs and corporate workshops. In her role at Ser Dimensional, she designed and managed online workshops and coordinated in-person events. More recently, as a remote Spanish Language Tutor for Preply, she has delivered over 2,394 classes while maintaining a 5-star rating. Bilingual in English and Spanish, Carolina is highly adept in remote work environments, leveraging tools like Google Workspace, Microsoft Office, and project management applications to maintain seamless operations.
Experience
Operations Manager (Remote)
Ser Dimensional · 2020 — 2024Established a complete operational framework from the ground up, including systems for registration, payment tracking, scheduling, and client communications via WhatsApp Business. Developed and facilitated over 20 online workshops using Zoom, overseeing content creation and participant management. Coordinated logistics for in-person events and retreats for groups of up to 15, managing transport, catering, setup, and vendor interactions. Handled the entire self-publishing process on Amazon KDP for a co-authored bilingual book, along with coordinating a launch event in Bogotá.Spanish Language Tutor (Remote)
Preply · 2024 — PresentDelivered 2,394 classes to 148 students since April 2024, maintaining a high average rating and positive reviews. Developed personalized lesson plans tailored to each student’s professional objectives, while independently maintaining detailed session notes and progress records.Educational Programs Coordinator
Compensar · 2012 — 2023Oversaw the coordination of 8 to 15 wellness and enrichment programs monthly across three Bogotá locations, serving over 800 participants. Managed all aspects of program administration, including participant enrollment, database maintenance, and attendance tracking. Prepared evaluation and tracking reports for department leadership. Facilitated corporate wellness workshops for more than 20 client companies, handling logistics for each engagement. Developed over 10 new program topics, adapting content to institutional needs, while supporting recruiting efforts for instructor positions.Executive Assistant & Administrative Coordinator
AENE Servicios S.A. · 2004 — 2009Provided comprehensive executive support for three C-suite executives and legal counsel. Managed multiple executive calendars, scheduled meetings, coordinated travel logistics, and drafted correspondence. Supervised a team of four direct reports to ensure efficient office operations. Led the preparation and submission of over 15 bid packages and commercial proposals. Contributed to ISO 9001:2000 quality certification by designing internal formats and documenting SOPs. Assisted in handling sensitive financial and legal documents during company restructuring, serving as a liaison with government authorities. Coordinated HR onboarding for various projects, managing payroll reporting and social security enrollment.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUniversidad Cooperativa de Colombia · 1997 — 2002
- Diploma in Value-Based ManagementUniversidad Cooperativa de Colombia · — — 2002