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Catherine F. — Mid-Level Software Engineer from Philippines

Catherine F.

Mid-Level Software Engineer

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Catherine C. is a versatile professional with a rich background in both creative design and technical engineering, based in Batangas, Philippines. As a Software Engineer with a foundation in Computer Engineering, she has honed her skills in software development, QA testing, and IT/L1 support across various sectors including healthcare, airlines, and digital services. Catherine's tenure at Accenture as part of IT Support reflects her adeptness in incident management and process improvement. Her work in public healthcare services and European airline support highlights her expertise in tools like ServiceNow, Jira, and AWS Connect. Additionally, Catherine's prowess as a Graphic Designer emerged during her time at Integreon, where she excelled in crafting business presentations using MS Office and Canva Pro, earning client commendations for her timely, high-quality outputs. Her capability is further underlined by certifications including ISTQB Certified Tester Foundation Level and her proficiency in programming languages such as C++ and Visual Studio.

Experience

  • Associate Software Engineer / IT Support

    Accenture · 2022 — 2025
    Designed circuit layouts utilizing AutoCAD and traced dead legs to correct multiple pipe circuits. Managed major incidents and escalations by employing OpsGenie, while maintaining the Jira ticket backlog and delivering daily reports to stakeholders in the UK. Coordinated deployment tickets and documented processes. Conducted 24/7 monitoring through AWS Connect, Jira, and Splunk, and escalated incidents to L2. Created Jira dashboards for performance tracking and trained team members while implementing automation tools to minimize manual errors.

  • Software Engineer / IT Support

    Accenture · 2025 — Present
    Advanced from Associate to Analyst level while assuming sub-lead responsibilities. Provided coordination and performance support for the team. Monitored staging and production websites hourly, managed issue tracking across ServiceNow, Zuora, and Jira, and oversaw major incidents escalated to L3 and Service Managers. Engaged in QA testing for websites prior to their production release.

  • Graphics Specialist

    Integreon · 2021 — 2022
    Produced and formatted business presentations through MS Office, balancing multiple project tasks while meeting tight deadlines and earning customer commendations for quality outputs.

  • IT Helpdesk Intern

    SIDC · 2019 — 2019
    Provided troubleshooting support both for software and hardware issues, documenting problems while serving as first-level technical support.