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cathyrine E. — Mid-Level IT Support Technician from Philippines

cathyrine E.

Mid-Level IT Support Technician

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Cathyrine M. is a seasoned professional specializing in computer troubleshooting and technical support based in Cebu, Philippines. She has a robust background in diagnosing and repairing both software and hardware issues, supported by formal training with leading brands such as Lenovo, Samsung, HP, and IBM. As a Technical Support Specialist at Thinking Tools Inc., she adeptly handled network setups, operating system installations from Windows XP to Windows 10, and warranty monitoring for Lenovo products. Cathyrine's expertise extends to configuration of LAN/WAN networks and router setups, supported by strong interpersonal skills in client interactions. She holds a Bachelor of Science in Electronics and Communications Engineering from the Cebu Institute of Technology and continues to provide specialized computer repair and software consultation services since 2016. Her proficiency in Microsoft Applications and in-depth knowledge of IT product reselling augment her technical repertoire.

Experience

  • Technical Support Specialist

    Thinking Tools Inc. · 2010 — 2016
    Conducted diagnostics and troubleshooting for computers, addressing both software and hardware issues. Installed licensed operating systems, including Windows XP, Windows VISTA, Windows 7, Windows 8, and Windows 10. Established and configured networks via LAN and WAN. Managed the diagnosis and troubleshooting of laptops across various brands. Oversaw warranty claims monitoring for Lenovo products and created quotations for laptop hardware parts needed for non-warranty units. Engaged with customers regarding their computer-related concerns.

  • Computer Repair and Software Consultation

    home base · 2016 — Present
    Performed diagnostics and troubleshooting on computers, addressing both software and hardware issues. Handled the installation of operating systems and Microsoft Office.

Skills & Expertise

Game Developer (Unity)

Education

  • Bachelor of Science in Electronics and Communications Engineering
    Cebu Institute of Technology · — — 2009