Cedrick D.
Mid-Level Real Estate Administrator
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Cedrick D. is a seasoned Real Estate and Property Management Professional based in Talavera, Nueva Ecija, Philippines. With substantial expertise in the real estate domain, Cedrick has been involved in rent increase processing, tenant communications, and regulatory compliance at ShoreAgent. He has managed multiple property portfolios and led efforts in audit and compliance, leveraging systems like Yardi Voyager and Monday.com. His professional journey includes over five years in customer service, notably in auto loan collections at RMS (iQOR), where he excelled in client relationship management and negotiations. Cedrick holds a Bachelor's degree in Information Technology from Nueva Ecija University, which enhances his technical proficiency in process improvement and system navigation. With prior roles as a data encoder in finance and billing at GG&G Distributor Inc., Cedrick has demonstrated strong skills in data entry and documentation management. His expertise extends to customer and tenant relationship management, showcasing a robust ability to ensure precision and operational efficiency across various responsibilities.
Experience
Real Estate Administrator
ShoreAgent · 2023 — 2025Oversaw the complete rent increase procedures, which included drafting and distributing Rent Increase Letters (RIL) and bond passthrough notices while ensuring compliance and timely notifications to tenants. Worked in tandem with Communications and Operations teams to manage notice postings and regulatory requirements. Enhanced tracking systems for rental assistance and auditing activities, which improved operational workflow. Conducted regular audits of rental and lease documents to confirm data accuracy and compliance with regulations. Processed property license applications within necessary timelines to adhere to compliance standards. Identified inefficiencies in rent increase processes and executed improvements to optimize productivity. Handled multiple property portfolios at once while consistently meeting documentation and compliance deadlines.Outbound Senior Collection Specialist
RMS (iQOR) · 2017 — 2019Administered auto loan accounts by managing payments and adjustments to due dates, ensuring compliance with company policies. Offered guidance to customers regarding loan terms and account management, including support for online account setup. Coordinated document collection and verification for titling and refinance applications to ensure timely processing. Addressed customer concerns and escalations by negotiating payment options while maintaining strong client relations. Kept accurate account records through diligent data entry and documentation updates to support service quality and operational efficiency.Customer Service Representative
Startek Philippines · 2016 — 2017Facilitated mobile number porting and account verification by validating customer information and ensuring error-free documentation. Worked with telecommunications carriers and internal teams to swiftly resolve porting issues and service activation discrepancies. Provided technical and account-related support to customers, ensuring adherence to company policies. Assisted new employees during their initial training period by offering guidance on processes and systems to enhance their productivity. Maintained thorough records of customer interactions and service requests to ensure high-quality documentation.Data Encoder
GG&G Distributor Inc. · 2014 — 2015Ensured the accuracy of billing records and processed invoices while supporting financial audit readiness through proper documentation. Oversaw order processing and returns, checking transaction details and resolving issues as necessary. Conducted monthly and annual audits to review financial data and ensure compliance with company policies. Executed high-volume data entry and record management with precision to uphold data integrity. Contributed to process enhancements by identifying documentation gaps and refining tracking procedures for improved efficiency.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyNueva Ecija University of Science and Technology