Charie M.
Senior Virtual Assistant and Operations Coordinator
Open to offersNew to PlatformAbout
Charie M. O. is a seasoned Virtual Assistant and Operations Coordinator with over a decade of experience in the logistics and shipping industries. She has played critical roles in U.S.-based remote operations, offering expertise in administrative and operational support. Her tenure as an Operations Coordinator at a U.S. property management company involved managing daily operations, scheduling vendors, and ensuring seamless guest services, demonstrating her efficiency in handling complex logistics. As an Executive Assistant at Troy Logistical Transport Inc., she managed executive calendars and coordinated company events, highlighting her proficiency in Microsoft Office and Google Workspace. Her role as a Process Expert at MAERSK GSC Philippines showcased her skill in handling international shipment documentation, achieving KPI and SLA targets. Charie's ability to coordinate with international stakeholders, manage data with precision, and improve processes underscores her commitment to operational excellence and customer satisfaction.
Experience
Operations Coordinator
U.S. Property Management Company · 2026 — 2026Coordinated operations for multiple residential properties across the United States, ensuring efficient service delivery. Managed the scheduling of cleaners, inspectors, movers, maintenance technicians, and third-party vendors. Handled guest check-ins and check-outs, maintaining property readiness for occupancy. Addressed emergency maintenance requests and resolved scheduling conflicts to reduce service disruptions. Communicated with property managers, homeowners, vendors, and guests about operational updates and service needs. Maintained operational trackers to monitor work progress and service completion within SLA requirements, while enhancing communication workflows and processes.Executive Assistant
Troy Logistical Transport Inc. · 2025 — 2026Oversaw executive calendars, appointments, and meeting schedules, including travel arrangements. Facilitated communication among executives, departments, clients, and external stakeholders. Organized meetings, training sessions, and corporate events while maintaining confidential files and reports. Managed employee onboarding, compliance documentation, and broker onboarding processes. Assisted in preparing reports and provided administrative support to executive leadership.Process Expert
MAERSK GSC Philippines · 2022 — 2025Handled end-to-end documentation for import and export shipments for international clients. Collaborated with overseas offices, shipping lines, terminals, truckers, customs brokers, and internal teams to ensure timely cargo movement. Processed Bills of Lading, shipping instructions, manifests, and operational documents in line with SOPs and IOPs. Investigated and resolved shipment exceptions and documentation discrepancies while maintaining accurate shipment records and supporting Vietnam and Cambodia VIP accounts.Vessel Operations Specialist
Ocean Network Express Philippines, Inc. · 2018 — 2022Managed vessel operations and container movement across U.S., Japan, and international trade lanes. Processed Bills of Lading, arrival notices, cargo manifests, and related shipping documentation. Coordinated efforts with port authorities, container terminals, shipping agents, and freight partners to ensure seamless operations. Resolved documentation discrepancies and operational issues through effective problem-solving, while tracking vessel ETA, ETB, and ETD using CargoWise and OPUS.Vessel Operations
K Line Philippines Inc. · 2015 — 2018Coordinated daily vessel operations and cargo movement, ensuring compliance with international maritime regulations. Collaborated with charterers, shipping agents, port authorities, terminal operators, and technical teams. Prepared voyage documentation, shipping reports, and maintained operational records. Monitored loading, unloading, and vessel schedules to facilitate efficient port operations, utilizing CargoWise to track vessel ETA, ETB, and ETD.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipQuezon City Polytechnic University · — — 2014
- Secondary EducationTanjay High School (Legislated) · — — 2010