Charito R.

Charito R. is a seasoned Property Management Virtual Assistant and Leasing Specialist & Maintenance Coordinator with over eight years of experience, currently working with Century 21 Premier Realtors of Columbus in Georgia, USA. In this role, she expertly manages over 30 monthly leasing inquiries and applications, successfully maintaining a high occupancy rate of up to 95%. Charito skillfully serves as the primary contact for more than 100 tenants, efficiently resolving most inquiries within 24 hours, and coordinates an average of 30 maintenance requests monthly with vendors, achieving an impressive 95% on-time completion rate. Her support in online listings and marketing efforts significantly increases property visibility and lead generation. Charito has gained extensive experience in customer service and office records management, honed during her time as a Retirement Service Specialist at Wells Fargo EGS and in various roles at Sykes Asia Inc., where she managed escalated claims and life insurance inquiries. Her technical proficiency and critical thinking are key assets in improving operational efficiency and tenant satisfaction.