Charlaine A.

Charlaine B. is a seasoned professional with over 10 years of experience in customer service, primarily within the coffee and retail industries. She has demonstrated expertise in coffee operations, having served as a Coffee Specialist at Nespresso and Rustans Shangri-La Department Store, where she excelled in inventory management and team training. Charlaine's passion for coffee is evident in her mastery of coffee beans, origins, roast profiles, and brewing methods, ensuring consistently high quality in her beverage preparations. Her leadership skills are further underscored by her role as Officer-in-Charge, where she managed daily operations, supervised staff, and resolved customer issues efficiently. Charlaine's robust understanding of cash handling and retail sales was honed during her tenure as a Ticket Seller and Cashier at SM Cinema, where she handled financial transactions and customer interactions with precision. Her academic background includes a Bachelor of Science in Hotel and Restaurant Management from Our Lady of Fatima University. Charlaine is a certified professional with qualifications in customer service and occupational safety.