Charlene M.
Mid-Level Real Estate Operations Manager
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Charlene M. is an accomplished professional with over five years of experience in the U.S. real estate industry, specializing as a Real Estate Virtual Assistant and Operations Manager. She has demonstrated expertise in lead generation and dispositions, effectively managing property sales pipelines and coordinating transactions. Charlene played a pivotal role at Shinrai Investments LLC, where she managed real estate lead pipelines, conducted market research, and optimized transaction processes, ensuring competitive property pricing and efficient deal closures. She has utilized real estate tools like Podio and InvestorLift and is adept at CRM management and ARV analysis. Her earlier experience includes working as a Fraud Analyst and Trainer at Teleperformance, and as a Radiologic Technologist before transitioning to the real estate domain. Charlene is known for her efficiency and attention to detail, and she resides in Las Piñas City, Philippines.
Experience
Real Estate Lead Manager | Dispositions | Operations Manager
Shinrai Investments LLC · 2021 — 2026Managed real estate lead pipelines and investor communications related to property acquisitions and dispositions. Conducted market research to assess competitive property pricing and negotiated deals with buyers, investors, and agents. Generated leads through skip tracing and real estate databases while maintaining CRM systems to monitor lead activity and deal progress. Coordinated transactions from contract execution to closing, ensuring compliance with deadlines and documentation requirements, and acted as a liaison among various stakeholders. Developed workflows to improve operational efficiency and prepared performance reports on lead conversion.Tax Admin Assistant | Customer Service Representative
PoliceTax · 2024 — 2025Managed client inquiries related to tax filing processes through phone, email, and chat. Assisted clients with document organization for tax preparation and scheduled appointments with tax professionals. Addressed issues associated with tax filings and refunds while ensuring accuracy in the entry of client tax information into databases and software systems. Reviewed documents for completeness and conducted follow-ups with clients on tax return status.Fraud Analyst | Quality Assurance | Trainer
Teleperformance · 2018 — 2021Investigated suspicious transactions and compiled fraud cases for banking clients. Assisted customers with account issues, card replacements, and transaction inquiries while supporting fraud investigators by providing necessary documentation. Conducted quality assurance monitoring and delivered feedback for agent performance improvement and trained team members on fraud detection and compliance procedures.Radiologic Technologist
Christ the King Medical Center – Las Piñas · 2017 — 2018Assisted physicians during diagnostic imaging procedures, including X-ray, CT scan, MRI, and ultrasound, while ensuring patient safety and comfort. Aided patients in obtaining their diagnostic results.Transaction Coordinator (Real Estate)
Company not specifiedReviewed contracts and addendums for accuracy and completeness while managing all transaction documents to secure the necessary signatures. Tracked critical transaction deadlines and coordinated inspection and closing schedules. Maintained communication with buyers, sellers, lenders, and agents to ensure seamless transactions, organized digital transaction files, and ensured compliance with brokerage regulations.
Skills & Expertise
Education
- Bachelor of Science in Radiologic TechnologyUniversity of Perpetual Help System DALTA · 2013 — 2017
- High SchoolUniversity of Perpetual Help System DALTA · 2009 — 2013