Charles D.
Senior IT Operations Manager
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Charles P. is an accomplished IT Operations Manager at Nexus Technologies, Inc., with over seven years of experience delivering business value across enterprise observability, data security governance, and business process automation for industries including banking, finance, food & beverage, pharmaceuticals, and utilities. He has driven successful high-value projects through architecting and deploying end-to-end solutions, notably leading technical strategy and documentation for a major Dynatrace Platform contract in the utilities sector and department-wide enablement programs that resulted in prestigious Dynatrace certifications for Nexus Technologies. Charles managed critical migrations such as Thales CipherTrust implementations and directed automation projects with Automation Anywhere, significantly reducing operational processing times. His proficiency in enterprise observability, data security governance, business process automation, and 24x7 technical operations is underscored by advanced certifications and a track record of risk-managed, SLA-driven project delivery.
Experience
Unit Manager – IT Operations
Nexus Technologies, Inc. · 2023 — PresentManaged the creation and oversight of prominent technical proposals and project engagements aimed at strategic clients, standardizing pre-sales documentation with comprehensive artifacts, including Terms of References (TOR), Functional/Non-Functional Requirements, and Service Level Agreements (SLAs). Led the technical pre-bid documentation for a significant five-year Dynatrace Platform contract, authoring the Scope of Work (SOW) that outlined all project deliverables and driving the success of Nexus Technologies in securing a major contract.Solutions Manager – IT Operations
Nexus Technologies, Inc. · 2022 — 2023Directed the Dynatrace Enablement Program that facilitated recognition with the Dynatrace Training and Certification Award. Crafted and delivered internal training materials and workshops, resulting in the certification achievements of multiple engineers. Led the migration of the Thales CipherTrust platform to Azure while ensuring compliance with security policies and managing risk mitigation to achieve a zero-downtime transition.Team Leader – IT Operations
Nexus Technologies, Inc. · 2021 — 2022Oversaw three concurrent Automation Anywhere implementation projects for a pharmaceutical client. Guided a team of consultants through project phases to maintain quality execution, while coordinating with key stakeholders to align project priorities with strategic business objectives.Senior Consultant – IT Operations
Nexus Technologies, Inc. · 2020 — 2021Executed two concurrent Thales Imperva Database Firewall (DBF) implementation projects, ensuring compliance with regulatory standards during the global pandemic. Acted as the primary technical support for post-implementation contracts, maintaining SLA adherence and delivering detailed Root Cause Analysis (RCA) reports.Application Consultant – IT Operations
Nexus Technologies, Inc. · 2019 — 2020Led the implementation of the Gemalto KeySecure (now Thales CipherTrust) platform for a major Food and Beverage enterprise, transitioning them to a robust data security framework. Functioned as the Post-Implementation Support Lead to ensure the ongoing reliability of data encryption.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyNational University – Philippines · — — 2019