Charlotte H.

Elaine H. is a bilingual customer service and interpretation professional with extensive experience facilitating effective communication between English and Spanish speakers. As a Bilingual Customer Service Agent for institutions like Scotia GBS and Fiserv, she successfully managed customer inquiries, ensured customer satisfaction, and supported clients with a variety of banking services. Her expertise extends to delivering exceptional service in English and Spanish, maintaining professionalism under pressure, and achieving productivity goals while adhering to company policies. Throughout her role as a Medical Interpreter, she provided precise, over-the-phone English-Spanish interpretation during medical consultations, thereby upholding patient care and confidentiality standards. Elaine's proficient use of Microsoft Office, active listening, and problem-solving skills have been pivotal in her career, along with her commitment to confidentiality and rapid information processing. Her educational background includes English studies at Instituto Cultural Dominico Americano, underscoring her dedication to language proficiency.