Charmaine D.
Mid-Level AI Data Analyst
Open to offersNew to PlatformAbout
Charmaine A. D. is a seasoned AI/LLM Analyst with over 5 years of experience in data annotation and generative AI. Based in Davao City, Philippines, she specializes in creating high-quality training data and refining AI prompts to support machine learning models with precise data labeling and quality assurance. Charmaine currently excels at Innodata Knowledge & Services Inc., where she enhances AI-generated communications by reviewing and refining written outputs to meet stringent quality standards. Her expertise spans platforms like Google Workspace, Microsoft Office, and CRM systems, showcasing her capacity for cross-functional coordination. With a Bachelor's degree in English with a focus on Creative Writing from the University of the Philippines Mindanao, Charmaine consistently applies her excellent written communication skills. Her past roles include managing university-wide sports development programs and moderating content for compliance with platform policies, further illustrating her diverse skill set and adaptability in fast-paced, confidential settings.
Experience
AI/LLM Analyst
Innodata Knowledge & Services Inc. · 2024 — PresentStrengthen the accuracy and professionalism of AI-generated communications by reviewing and refining high volumes of written output daily against strict quality standards. Create and evaluate training datasets and prompts to enhance AI-generated written communication quality. Review and annotate content to ensure adherence to established guidelines while exercising independent judgment. Correct grammar, syntax, and overall language quality across written outputs, reflecting the high standards required for executive-level correspondence. Collaborate daily with cross-functional data science and engineering teams to address issues and maintain deliverable timelines.Project Development Officer
University of the Philippines Mindanao · 2022 — 2024Sustain a university-wide sports development program by coordinating partnerships and follow-up communications with multiple internal offices and external stakeholders. Draft and finalize formal agreements, including those establishing the Sports Academy, while demonstrating precision in documentation. Organize and execute large-scale events and forums, managing logistics and stakeholder participation. Maintain monitoring sheets and compile reports tracking program data for visibility across concurrent initiatives. Evaluate project proposals for alignment with strategic goals, assisting in resource and timeline management across offices.Content Moderator
Concentrix · 2021 — 2022Review high volumes of sensitive user-generated content for compliance with platform policies and guidelines, applying professionalism and objectivity. Manage content moderation and image annotation workflows using the Single Review Tool. Promptly identify, flag, and escalate inappropriate or high-risk content.Junior Research Assistant
Sultan Kudarat State University – ACCESS · 2020 — 2021Collect, organize, and analyze research data while drafting a Policy Brief and producing IEC materials, showcasing strong written communication skills. Organize a public forum and training event, coordinating logistics and stakeholder participation from planning to execution.Customer Service Representative
Alorica · 2019 — 2020Handle a high volume of inbound calls for a U.S. hotel and casino chain, demonstrating clear and professional communication under pressure. Process calls concerning sales, hotel reservations, and customer complaints, resolving issues in real-time. Achieve recognition as Top CSATisfier for three consecutive months due to high customer satisfaction scores.
Skills & Expertise
Education
- Bachelor of Arts in English, Major in Creative WritingUniversity of the Philippines Mindanao · — — 2019