Cherry M.
Mid-Level Banking Dispute Resolution Specialist
Open to offersNew to PlatformAbout
Cherry Mae B. is a proficient professional with a focus on backend operations and dispute resolution, having served as a Backend Specialist II at J.P. Morgan Chase & Co. Her role involved managing complex dispute cases, balancing regulatory compliance with customer satisfaction, and processing transactions with adherence to company and industry standards. She exhibited robust capabilities in data management, ensuring meticulous logging of case details and decisions. Prior to this, she honed her customer service expertise at Alorica, where she resolved customer inquiries and issues, participated in outbound communication efforts, and handled email and chat support. She also has experience in quality control within electronics and telecommunications sectors. Cherry Mae's technical qualifications include proficiency in operating systems and software like SolidWorks and Basic C++, and she is adept in managing Windows and Linux environments. Her commitment to professional development is evident through her participation in sector-specific seminars and active membership in prominent engineering associations.
Experience
Specialist II: Backend
J.P. Morgan Chase & Co. · 2024 — 2026Handled dispute cases raised by merchants and customers, ensuring resolution aligned with company policies and regulatory guidelines. Investigated disputes such as chargebacks and unauthorized transactions, coordinating with teams to gather necessary documentation. Processed adjustments, refunds, and chargebacks while ensuring compliance with payment processor rules and legal regulations. Logged case details accurately in the disputes management system, maintaining up-to-date records.Customer Service Representative
ALORICA (LIPA) · 2022 — 2024Responded to incoming customer calls promptly and professionally, delivering accurate information and resolving issues. Followed scripts and guidelines to ensure consistency in interactions, conducted outbound calls for follow-up, and collaborated with team members to address complex customer concerns. Documented interactions accurately and maintained knowledge of products and services.Status Inspector (Refurbish Cellphones)
YHP Inc. · 2009 — 2009Inspected used cellular phones for functionality, assessing various components including screens, buttons, and audio features. Sorted units based on their condition and reported findings to the line leader.Quality Control Inspector (Wafer connection)
FUJI ELECTRIC · 2008 — 2009Conducted inspections on integrated circuit parts using microscopes to verify connections. Ensured quality of wafer connections and reported rework items as necessary, documenting daily outputs for the line leader.Specialist I: Backend
J.P. Morgan Chase & Co.Managed transaction disputes from merchants and customers, investigating the validity of claims through documentation and transaction detail review. Acted as the first point of contact for these inquiries, providing clear explanations of the dispute processes. Maintained comprehensive records of disputes, ensuring adherence to banking and payment network regulations. Collaborated with internal teams and communicated with external stakeholders to resolve complex cases.Specialist I: Frontend
J.P. Morgan Chase & Co.Facilitated resolution of disputes between merchants and customers while ensuring compliance with financial regulations. Handled incoming disputes, investigated claims, and maintained precise documentation in line with regulatory standards. Collaborated with internal teams and addressed customer inquiries, providing education on dispute prevention strategies.Email & Chat Support Representative
ALORICA (LIPA)Provided customer support via email and chat, identifying and resolving issues while aiming to enhance the quality of interactions. Demonstrated effective communication skills and collaborated within the team to achieve client targets.
Skills & Expertise
Education
- Bachelor of Science in Electronics and Communications EngineeringFirst Asia Institute of Technology and Humanities · 2010 — 2014
- High SchoolSaint Francis of Assisi College · 2002 — 2006
- ElementarySaint Francis of Assisi College · 1996 — 2002
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