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Chezca S. — Senior E-Commerce & Social Media Manager from Philippines

Chezca S.

Senior E-Commerce & Social Media Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Chezca O. S. is a seasoned Virtual Assistant and E-Commerce Specialist with over 10 years of expertise concentrated in sales management, social media growth, and operating multi-channel online stores. She has an established success record of expanding social media audiences from 2,000 to over 15,000, enhancing store performance metrics, and leading teams effectively. In her role as Sales Manager at Japan Furniture Shop, she led a 10-member team, optimizing key performance indicators through coaching and strategic training, and refined inventory processes using Google Workspace. As the owner of KmSulitFinds, she managed end-to-end online store operations and maintained impressive ratings across platforms like Shopee and TikTok Shop. She adeptly employs CRM platforms like Salesforce and HubSpot, and excels in SEO, content creation, and customer engagement, leveraging these skills to drive revenue across platforms including Amazon, Shopify, Etsy, and TikTok Shop.

Experience

  • Sales Manager

    Japan Furniture Shop – ARC Trading & Retail Inc. · 2023 — 2026
    Oversaw daily operations for a sales team of 10 members, enhancing KPIs through coaching and product training. Engaged customers with upselling strategies to boost revenue and repeat business. Managed inventory tracking and reporting using Google Workspace, which improved order fulfillment efficiency. Addressed escalated customer issues comprehensively, ensuring high levels of satisfaction and fostering long-term customer relationships.

  • E-Commerce Manager & Owner

    KmSulitFinds (Shopee & TikTok Shop) · 2020 — 2023
    Expanded social media following from 2,000 to over 15,000 in three years by implementing SEO-driven listings and engaging content strategies. Developed promotional materials and videos with Canva and CapCut to enhance click-through and conversion rates. Handled customer inquiries, returns, and disputes while achieving high store ratings and repeat buyer loyalty. Managed comprehensive store operations including inventory planning, pricing strategies, platform analytics, and supplier coordination.

Skills & Expertise

CanvaLanding Page DesignerE-CommerceCustomer ServiceEcommerceSocial Media ManagementCalendar ManagementVirtual AssistantProduct Listing Specialist

Education

  • Bachelor of Science in Hotel & Restaurant Management
    Our Lady of Fatima University · — — 2011