Chipochashe M.
Senior BPO Business Development and Operations Manager
Open to offersNew to PlatformAbout
Chipochashe Alvin M. is a seasoned Business Development & Operations Architect with a focus on engineering sales engines and scalable frameworks for the BPO sector, covering domains such as Dental, Dental RCM, Debt Collection, Aviation, and Accounting across Zimbabwe, Zambia, Costa Rica, the USA, Europe, and the UAE. At Call Connect Business Solutions, Alvin M. authored market-entry and operations playbooks, drove predictive deployment for US dental markets, and established sector-specific go-to-market strategies. His background includes implementing Safety Management Systems and compliance programs at CATS Aviation Training Academy, where he elevated CAAZ/ICAO compliance and operational safety. With ZimWorX, Alvin M. managed over 130 international B2B accounts, led Odoo CRM Architecture, and scaled sales infrastructure for cross-border expansion, consistently delivering significant revenue growth. His expertise is anchored in SOP authoring, forensic KPI auditing, and technical risk management within international service environments.
Experience
Business Development & Operations Architect
Call Connect Business Solutions · 2025 — PresentDeveloped sales, operations, and market-entry frameworks for Dental, Dental RCM, Debt Collection, Aviation, and Accounting BPO verticals across the United States, Europe, and United Arab Emirates. Created departmental processes, including client acquisition, cross-functional workflows, and performance KPIs for Sales, IT, HR, Operations, and Finance. Designed Sales SOPs, enablement toolkits, and pricing strategies. Conducted market analysis to generate deployment models for the dental vertical in US territories. Addressed technical bottlenecks in the outbound sales engine, focusing on Simple Mail Transfer Protocol reputation and deliverability. Audited KPI models for alignment with revenue targets. Executed multiple Go-to-Market playbooks and built a Sales Enablement Library. Provided C-Suite reporting and managed contract reconciliation, aligning infrastructure and operational capacity with performance requirements.Business Development & Safety Manager
CATS Aviation Training Academy · 2024 — 2025Implemented a Safety Management System (SMS) and managed hazard reporting and incident resolution. Ensured compliance with CAAZ/ICAO standards through internal and external audits. Developed the Emergency Response Plan and coordinated emergency response procedures. Applied CRM and SOP principles to improve operational coordination across departments. Oversaw strategic outreach and partnership development within the aviation sector.Senior Business Development Manager
ZimWorX · 2024 — 2024Managed B2B sales processes for 130+ international accounts and supported new client acquisitions. Directed Odoo CRM implementation, including custom workflow and data governance design for reporting. Led a sales team and formalized SOPs to support scalability. Participated in market expansion into Zambia, handling cross-border logistics and foundational sales infrastructure.Executive Sales Administrative Assistant
ZimWorX · 2022 — 2024Supported strategic account mapping and relationship management for over 30 accounts. Worked with sales representatives to facilitate the launch of the Costa Rica office and aligned workflows with Zimbabwe-based service standards. Progressed to Senior Business Development Manager within two years.
Skills & Expertise
Education
- Commercial Pilot Licence (CPL/IR)Algoa Flight Club, South Africa · — — 2019