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Christian F. — Mid-Level E-commerce Virtual Assistant from Philippines

Christian F.

Mid-Level E-commerce Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Christian M. is an accomplished E-commerce Virtual Assistant with a robust five-year tenure at Kazuki, specializing in Messenger Automation and AI Chatbot Configuration. At Kazuki, he designed and configured AI-driven chatbots using Botcake to automate customer interactions and developed Messenger auto-reply workflows to enhance response efficiency. His role encompassed managing customer inquiries via Facebook Messenger and Pancake, conducting comprehensive product research, and maintaining vibrant General Merchandise Facebook pages. Christian is skilled in social media management and has consistently collaborated with management to boost operational efficiency and customer satisfaction. He adeptly utilizes Microsoft Office tools to ensure meticulous maintenance of product records and business data. Currently pursuing a Bachelor of Science in Information Technology at Bulacan State University, Christian is recognized as a Dean’s Lister for the academic year 2023-2024.

Experience

  • E-commerce Virtual Assistant

    Kazuki · 2021 — 2026
    Configured and trained AI-powered chatbots with Botcake to automate customer interactions. Developed auto-reply workflows on Messenger for improved response times. Addressed customer inquiries via Facebook Messenger and Pancake. Conducted research to identify trending products. Created and managed General Merchandise Facebook pages, assisting with social media management and customer engagement. Collaborated with management to enhance operational efficiency and customer experience. Maintained precise product records and business data using Microsoft Office.