Post a Job Free
0 viewsjobseeker
Christian P. — Junior Customer Service Specialist from Philippines

Christian P.

Junior Customer Service Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Christian L. P., a seasoned professional from the Philippines, brings a wealth of experience in customer service, outbound sales, and executive support. His career spans roles at leading companies such as Alcorica Philippines Inc. and Transparent BPO, where he achieved significant impact by handling customer inquiries efficiently and managing executive workflows. At Alcorica, Christian expertly navigated customer interactions for a telecommunications company, achieving a remarkable 95% first-contact resolution rate. As a Freelance Virtual Assistant, he adeptly managed executive calendars and social media content, while enhancing client engagement through strategic interaction handling. His tenure at Everise Inc. honed his expertise in medical billing and authorization processes, ensuring compliance with healthcare policies and improving operational efficiency. Christian's ability to blend detail orientation with strategic upselling has consistently led to high Net Promoter Scores and improved customer satisfaction.

Experience

  • Prior Authorization Representative

    Everise Inc. · 2023 — 2024
    Processed a high volume of inbound prior authorization requests from patients and conducted follow-ups with healthcare providers. Ensured compliance with HIPAA regulations while managing Medicare Part D authorization cases. Leveraged ICD-10 coding knowledge to enhance medical and pharmacy billing accuracy, helping to reduce claim errors. Collaborated with healthcare providers to optimize authorization workflows and reduce turnaround time. Documented interactions in internal systems to support compliance audits and maintain resolution tracking accuracy.

  • Outbound Sales Specialist

    Transparent BPO · 2024 — 2024
    Executed high-volume outbound calls to promote SiriusXM subscription services and convert prospects into subscribers. Employed consultative sales techniques to assess customer needs and recommend suitable plans, consistently meeting sales targets. Marketed campaigns and subscription upgrades to boost customer acquisition. Maintained thorough records of customer interactions and sales outcomes in CRM systems for effective tracking. Enhanced customer engagement through strong communication skills and product education.

  • Freelance Virtual Assistant

    Independent Contractor · 2023 — 2023
    Oversaw executive calendars and handled email correspondence to facilitate efficient daily operations. Developed and scheduled social media content on platforms including Facebook and Instagram while maintaining brand messaging. Addressed customer inquiries and managed social media interactions to enhance client relationships and generate leads. Organized marketing campaigns and promotional activities to drive brand growth. Assessed social media performance metrics to refine strategies for improved marketing effectiveness.

  • Customer Service Expert

    Alcorica Philippines Inc. · 2022 — 2022
    Managed a high volume of inbound calls for a telecommunications company to assist customers with billing inquiries, account issues, and service concerns. Provided accurate guidance to resolve issues efficiently, achieving a significant first-contact resolution rate. Executed basic technical troubleshooting for mobile devices and ensured high customer satisfaction through professional support. Engaged in upselling relevant products and promotions during interactions.