Christiany S.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Christianity R. is a versatile virtual assistant and remote operations professional based in Baguio City, Philippines, with over three years of experience supporting clients in the US and UK across industries such as healthcare, e-commerce, and real estate. In their role at Ozz Consulting, they excelled as a Community Manager for a UK client, overseeing a Skool community of over 8,000 members, which resulted in a 15% increase in engagement and retention through strategic content and discussions. They also played a pivotal role in onboarding clients to coaching programs, contributing to a 20% revenue increase. At Equalice Academy, Christianity managed growth partnerships for Amazon sellers, leading to a 15-20% boost in client retention. Their expertise in CRM management, cold calling, and executive support has translated into measurable business results, while their proficiency with tools like Hubspot and Google Workspace further enhances operational efficiency. With their nursing education and internship experience, Christianity also brings a strong background in clinical documentation and data entry accuracy.
Experience
Community Manager
Ozz Consulting · 2024 — 2026Oversaw an 8,000+ member Skool community, enhancing member participation and retention through daily content and discussions. Ensured sub-24 hour response times across all client interactions, which improved satisfaction and decreased dropout rates. Engaged in needs-based conversations to identify upsell opportunities and onboarded clients into coaching programs. Developed and maintained tracking systems for client updates in collaboration with the coaching team.Growth Partnership Manager
Equalice Academy · 2023 — 2024Acted as the primary contact for Amazon seller clients, leading to an improvement in client retention rates. Generated performance reports that included actionable insights to expedite reporting processes. Managed the CEO's executive calendar, coordinating meetings and calls to maintain a conflict-free schedule. Analyzed sales data to identify growth opportunities that assisted in client decision-making.Nurse Internship
University of the Cordilleras · 2022 — 2024Supported the management and updating of patient records, ensuring compliance with HIPAA standards and achieving high accuracy rates. Conducted data entry within the hospital's EMR system to facilitate efficient retrieval of patient information. Organized medical forms and patient discharge summaries, assisting in the transition between departments and minimizing administrative backlogs.Virtual Assistant & Cold Caller
Top Dollar Acquisitions · 2023 — 2023Performed high-volume outreach to property owners via multiple communication channels, contributing to the development of a qualified lead pipeline for property acquisitions. Regularly updated CRM systems and property databases to enhance data accuracy and streamline follow-up processes. Coordinated property viewings and managed communication among stakeholders to reduce scheduling conflicts and improve client satisfaction.
Skills & Expertise
Education
- Bachelor of Science, NursingUniversity of the Cordilleras · 2020 — 2024
- Bachelor of Science, NursingLorma Colleges · 2019 — 2020
- Science, Technology, Engineering, Mathematics StrandSaint Louis College · 2017 — 2019