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Christine A. — Mid-Level Organizational Development Consultant from United States

Christine A.

Mid-Level Organizational Development Consultant

United States 6+ years
Open to offersNew to Platform
Languages
EnglishSome Spanish
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About

Christine N. is a seasoned Organizational Development Professional with a robust career spanning corporate strategy, human-centric cultures, and enterprise environments. Equipped with a Master’s degree in Organizational Development and Leadership from Saint Joseph University, she excels in Change Management, Employee Wellness, and Diversity, Equity, and Inclusion (DEI). Christine has made significant strides at AT&T, where she served as a Senior Client Support Specialist for FirstNet, spearheading technical solutions and enhancing operations which yielded a substantial 50%+ increase in account growth. Her role as VP of External Programs within the AT&T First Responder Employee Resource Network underscored her commitment to workforce alignment and DEI frameworks. Throughout her journey, she has consistently crafted and delivered intricate change management and instructional programs, driving user adoption and account growth. She currently runs a consultancy specializing in life coaching and wellness program development, deploying her expertise in training, stakeholder engagement, and strategic planning.

Experience

  • Substitute Teacher

    Evesham Public School District · 2026 — Present
    Implement structured lesson plans and collaborate with aides for behavior modification. Adjust instructional methodologies to meet diverse student learning styles and accommodate IEPs or 504 plans. Utilize educational technology tools to enhance lesson delivery.

  • Senior Client Support Specialist – FIRSTNET/Business Care Manager

    AT&T · 2023 — 2025
    Act as a key technical and operational partner for FirstNet public safety clients and major enterprise accounts, ensuring mission-critical compliance and performance. Lead program development for innovative technical solutions, including launching the Control Center dashboard to optimize enterprise business operations. Create comprehensive change management and training initiatives via webinars, assisting diverse stakeholders in complex platform implementations. Advocate for Employee Resource Group programs as VP of External Programs for AFREN, driving initiatives that enhance workforce alignment and community outreach.

  • Sales Operations Analyst

    AT&T · 2019 — 2023
    Design and implement enablement programs and performance frameworks while translating intricate data findings into actionable strategies for regional and federal teams. Manage the development and delivery of onboarding and training initiatives for new hires, ensuring high engagement during CRM system adoption. Facilitate cross-functional change management strategies for enterprise migrations, actively engaging diverse teams to eliminate workflow barriers. Utilize data analytics to identify performance dips and equity gaps, collaborating with leadership to tailor operational support and engagement strategies.

  • Project Manager, Carrier Ethernet Services

    Comcast · 2018 — 2018
    Oversee the entire program lifecycle for infrastructure deployments, ensuring timely delivery to enterprise clients while maintaining cross-functional team alignment. Manage service provisioning programs using interactive data dashboards to enhance employee engagement and coordination between engineering, field operations, and construction teams. Promote collaboration during update calls, establishing communication pathways that connect technical and non-technical stakeholders. Use data visualization tools to ensure fair resource allocation and proactively mitigate risks in order management.

  • Life Coach/Wellness Program Development, Consultant

    null · 2017 — Present
    Operate a consulting business focusing on life coaching and employee wellness program development. Conceptualize and execute sales, marketing, and account management initiatives to promote business growth. Oversee a wide range of corporate and individual clients, serving as the main contact for scheduling, project delivery, and continuous professional communication. Develop structured plans with measurable milestones, offering support and resources to help clients meet their objectives. Created an Employee Accountability program aimed at addressing and resolving workplace staff conflicts.

  • Universal Service Executive Manager

    AT&T · 2013 — 2017
    Function as the primary program liaison for diverse government and educational accounts. Conduct executive Quarterly Business Reviews to achieve account retention by developing engagement programs that illustrate ROI and organizational value. Create and lead strategies for stakeholder engagement across municipal and academic institutions, ensuring effective product adoption and satisfaction among various user groups.

  • Owner

    Celebrate NJ Photo Booth, LLC
    Manage client relationships from planning to event execution, ensuring a seamless and positive client experience.

Skills & Expertise

Power BITraining and EducationCustomer SupportCRMPresentation DesignerAccount ManagementEmployee OnboardingPhone SupportTechnical Support Specialist

Education

  • Master’s degree in Organizational Development & Leadership
    Saint Joseph University
  • Bachelor of Arts degree in Psychology
    College of Saint Elizabeth