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CHRISTINE J. — Mid-Level Mortgage Loan Processor Support Specialist from Philippines

CHRISTINE J.

Mid-Level Mortgage Loan Processor Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Christine J. is a former Bank Manager with extensive experience in leading bank operations and managing a diverse portfolio of lending products. She worked at Metropolitan Bank & Trust Company (Metrobank) from 2006 to 2022, holding various roles including Customer Service Representative and Executive Secretary to the Area Head. In her recent position as a Bank Manager, Christine excelled in loan processing, credit assessment, and ensured compliance with BSP and banking credit policies. She effectively coordinated with credit teams to resolve complex loan scenarios and led a team of five staff, overseeing training in loan documentation and compliance. Her efforts contributed to a 15% growth in the mortgage lending portfolio year-on-year. Christine holds certifications in Basic and Intermediate Australian Mortgage Process Training and a Bachelor of Science in Management from Colegio de San Juan de Letran. She is seeking a new opportunity as a Mortgage Loan Processor Support in an Australian financial institution.

Experience

  • Bank Manager

    Metropolitan Bank & Trust Company (Metrobank) · 2018 — 2022
    Oversaw branch operations, managing a portfolio of retail and commercial clients focused on car, housing, and commercial lending products. Ensured loan applications complied with BSP and internal credit policies by assessing applications and verifying client information and documentation for submission. Liaised with credit teams to resolve complex loan scenarios and facilitated timely settlements. Provided borrowers with updates on their loan application status. Led a team of 5, delivering training on loan documentation, compliance, and customer service.

  • Bank Branch Operations Officer

    Metropolitan Bank & Trust Company (Metrobank) · 2010 — 2018
    Supported loan processing activities by verifying applicant details, preparing necessary documentation, and communicating with credit assessors. Oversaw loan pipelines to ensure timely movement from application through to settlement. Assisted clients by resolving complex inquiries related to mortgage products and terms, which maintained high levels of customer satisfaction through effective communication and problem-solving.

  • Executive Secretary to Area Head

    Metropolitan Bank & Trust Company (Metrobank) · 2007 — 2010
    Provided high-level administrative support to the Area Head, ensuring efficient office operations and effective communication within the department.

  • Customer Service Representative - Teller/Loans Clerk

    Metropolitan Bank & Trust Company (Metrobank) · 2006 — 2007
    Interacted with clients as a teller and loans clerk, handling customer inquiries and transactions while supporting loan processing efforts.