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Cindy D. — Mid-Level Virtual Assistant and Customer Support Specialist from Philippines

Cindy D.

Mid-Level Virtual Assistant and Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Cindy B. is a dedicated Virtual Assistant and Customer Support Professional with over five years of experience in diverse roles, spanning the fields of education, real estate, and customer service. Her expertise includes lead generation, appointment setting, and CRM management, where she demonstrates proficiency in GoHighLevel (GHL) systems. Cindy's career in the real estate industry includes her role as a Real Estate Lead Manager and Cold Caller for Versatile Acquisition, where she efficiently scheduled appointments and nurtured leads to improve conversion rates. Additionally, she served as a Sales Representative at Ecube Labs, delivering robust administrative support and customer care. With a background in education, she has conducted online ESL lessons, facilitating language acquisition for international students. Cindy is a licensed professional teacher with a Bachelor's in Secondary Education, majoring in English, and she continues to enhance her abilities through certifications in Amazon Business Management and TEFL. Her capacity to manage complex customer interactions and her adept use of technology, including Microsoft Office Suite and Google Workspace, reflect her strong organizational skills and commitment to excellence in remote work environments.

Experience

  • REAL ESTATE LEAD MANAGER / COLD CALLER

    Versatile Acquisition · 2023 — 2024
    Conducted outbound calls to property owners and potential sellers, generated and qualified leads according to company criteria, and scheduled appointments for acquisition managers. Maintained lead databases and updated CRM records while following up with prospects to nurture leads.
  • SALES REPRESENTATIVE / ADMINISTRATIVE SUPPORT

    Ecube Labs (Haulla) · 2022 — 2023
    Assisted customers with inquiries and account-related issues while performing administrative tasks including reporting and documentation. Maintained customer records, updated databases, and coordinated communication between customers and internal departments.
  • ONLINE ESL TEACHER

    Vuihoc · 2021 — 2023
    Led online English lessons for international students, prepared lesson materials, and monitored student performance. Maintained detailed records and performance evaluations.
  • SENIOR HIGH SCHOOL TEACHER

    Interworld Colleges Foundation Inc. · 2020 — 2021
  • ONLINE ESL TEACHER

    Freetalk.VN · 2020 — 2020
  • ONLINE ESL TEACHER

    IVY Korean English Academy · 2018 — 2019
  • CUSTOMER SERVICE REPRESENTATIVE

    Sitel Philippines · 2016 — 2017
    Resolved customer concerns via phone support, managed account inquiries, and addressed service requests while meeting customer satisfaction and quality targets.
  • CUSTOMER SERVICE REPRESENTATIVE

    Sutherland Global Services · 2011 — 2012
    Assisted customers with billing, account, and service-related inquiries, ensuring effective communication and adherence to customer service standards.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in English
    CIT Colleges of Paniqui Foundation Inc. · — — 2020
  • Master of Arts in Education Major in English
    Tarlac State University