Clarence E.
Junior ESL Teacher
Open to offersNew to PlatformAbout
Clarence M. is a motivated and adaptable Psychology undergraduate from Bantog, San Miguel, Bulacan, who has developed valuable skills in customer service, admissions counseling, and ESL teaching. As an ESL Teacher at Southeast Integrated Schooling and later teaching with Acadsoc, he delivered customized English lessons, significantly enhancing students' communication skills. His role at Concentrix as a Customer Service Representative for Spotify involved resolving customer inquiries efficiently while maintaining high satisfaction. Clarence also demonstrated strong sales skills as an Outbound Cold Caller at KGB Philippines, effectively promoting cards and loans internationally. Most recently, his role as an Admissions Counselor at Diversify Offshore Solutions involved guiding students through the admissions process and managing high-volume communication with precision and reliability. Clarence holds a Bachelor of Science in Psychology from Mondariaan Aura College in Olongapo City. His proficiency in communication and diverse professional background make him a strong candidate for entry-level roles where he can continue to grow and contribute to organizational success.
Experience
Admissions Counselor
Diversify Offshore Solutions · 2022 — 2024Guided prospective students through the admissions process, ensuring a smooth experience from inquiry to application completion. Collaborated with internal departments to deliver timely information, enhancing response efficiency. Managed high-volume email communications while providing personalized responses to inquiries. Kept applicant records updated with accuracy to ensure data integrity. Fostered relationships with prospective students to increase engagement and application completion rates, demonstrating strong organizational skills in a fast-paced setting.ESL Online Teacher
Acadsoc · 2024 — PresentExplains grammar, vocabulary, and pronunciation in clear, accessible terms for non-native speakers. Maintains student engagement by managing time and lesson flow effectively in a virtual environment. Adapts teaching styles according to student levels and cultural backgrounds. Utilizes platforms like Zoom and digital teaching materials effectively. Designs interactive activities and exercises to enhance the enjoyment of learning English.Outbound Cold Caller (Cards & Loans – 118 118 Money)
KGB Philippines · 2022 — 2023Executed high-volume outbound cold calls to international clients, promoting credit cards and loan products while identifying customer needs. Established rapport with customers from various cultural backgrounds, enhancing engagement. Communicated product features and eligibility clearly to support informed decision-making. Overcame objections through persuasive communication and active listening. Maintained compliance with call quality standards and accurately documented all interactions while balancing sales targets with customer experience.ESL Teacher
Southeast Integrated Schooling, Clark Institute of the Philippines · 2019 — 2022Delivered engaging English lessons to a diverse group of students, including children and adults. Regularly assessed student progress and adjusted teaching methods to improve outcomes. Designed lesson plans focused on IELTS, Business English, and communication skills, enhancing speaking, listening, reading, and writing through interactive techniques. Created a supportive classroom environment that promoted confidence and engagement while managing classroom dynamics effectively.Customer Service Representative (Spotify Account)
Concentrix · 2022 — 2022Provided high-quality customer support by addressing account inquiries and complaints with professionalism and empathy. Utilized active listening and critical thinking to achieve customer satisfaction. Managed a high volume of interactions across multiple channels, meeting performance metrics while maintaining service quality. Demonstrated multitasking skills by efficiently navigating systems and documenting cases in a fast-paced environment, building strong customer relationships.
Skills & Expertise
Education
- Bachelor of Science in PsychologyMondariaan Aura College · — — 2019
- High SchoolSubic Bay Colleges · — — 2015
- ElementaryNellie E. Brown Elementary School · — — 2011