Clarice J.

Clarice J. T. is a seasoned professional based in Davao City, Philippines, with a robust background as a Subject Matter Expert in billing and customer retention. At Full Potential Solutions, she excelled in coaching agents and ensuring quality compliance while handling complex billing inquiries, achieving a remarkable 95% customer satisfaction rate. Her role included delivering refresher training and resolving high-impact issues, which prevented repeated billing concerns. Previously, as a Retention Specialist for Virtual Staffing Solutions, she successfully managed escalated customer complaints, achieving a 90% resolution success rate, and played a key role in negotiating contract renewals. Her earlier experience as a Rent-to-Own Eligibility Analyst at JMB Communications honed her skills in documentation review for eligibility determinations. Clarice laid a strong foundation in customer service at IQOR, where she enhanced sales revenue by identifying customer needs. She holds a Bachelor of Science in Information Technology from Assumption College of Davao. Clarice is proficient in English, Tagalog, and Waray-Waray.