Claudia T.

Claudia P. is a results-driven Customer Experience and Sales Professional with nearly 5 years of dedicated experience in the telecommunications industry. Residing in Pasig City, Philippines, she has developed a strong proficiency in areas such as customer retention, inbound sales, and objection handling. Claudia demonstrated remarkable competence in managing high-volume customer calls, focusing on billing inquiries, account updates, and service enhancements while working as a Sales Advisor I at Concentrix. Her ability to consistently exceed KPIs is highlighted by her achievements in Average Handle Time (AHT), Customer Satisfaction (CSAT), and sales targets. Acknowledged as a “pacesetter,” Claudia effectively improved team productivity through innovative call-flow techniques. Her skills extend to various CRM systems, including Salesforce, HubSpot, and Vicidial, ensuring efficient issue resolution and customer satisfaction. Claudia's expertise in cross-functional collaboration and problem-solving rounds out her profile as a professional committed to delivering high-quality customer service. She also holds a TESDA certification in Electronic Product Assembly & Services NC II.