Clefejane D.
Senior Customer Support Specialist
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About
Clefejane D. is a seasoned Customer Support Specialist from Davao City, Philippines, with over ten years of dedicated experience in the eCommerce industry. She specializes in dropshipping, PayPal dispute resolution, and chargeback handling, demonstrating a robust ability to minimize financial losses. At Click Brand, Clefejane managed high-volume customer support inquiries, resolving complex issues through email, chat, and phone channels while maintaining brand reputation. Her expertise extends to platforms like Shopify and WooCommerce, where she facilitated order tracking, refunds, and replacements. She has a track record in managing CRM systems to support clear and empathetic communication. In previous roles, she conducted outbound cold calls for American Life Insurance and Proactive Real Estate, generating qualified leads and handling objections professionally. With a solid educational foundation in Communication Arts from the University of the Immaculate Conception, Clefejane consistently exceeds customer satisfaction goals across various sectors.
Experience
Customer Support Specialist | PayPal Dispute Specialist
Click Brand · 2024 — 2026Managed a high volume of email inquiries focused on customer retention. Addressed complex PayPal disputes and chargebacks, including Item Not Received (INR) and Significantly Not as Described (SNAD). Compiled and submitted evidence for merchant cases while adhering to deadlines. Provided assistance with order tracking, refunds, returns, and proactively resolved customer complaints. Resolved issues related to 'item not received' and 'item not as described,' ensuring brand reputation was upheld.eCommerce Customer Support Representative
Universal Solution · 2023 — 2024Offered real-time support through chat and email to address inquiries from shoppers. Responded to detailed product questions, order status issues, and general account inquiries. Monitored delivery timelines, keeping customers informed of any changes or updates relating to their orders.Telemarketer / Cold Caller
American Life Insurance · 2022 — 2023Carried out outbound B2C cold calling campaigns to promote insurance products. Identified customer needs and communicated policy features and coverage details effectively. Handled customer objections professionally to foster interest and generate qualified leads.Real Estate Cold Caller
Proactive Real Estate · 2022 — 2023Executed outbound cold calls to property owners and potential sellers to generate leads. Identified motivated sellers and qualified investment opportunities within real estate. Kept accurate records of calls, prospects, and lead data in CRM software.Online Assistant / Admin
Boho Factory · 2021 — 2022Provided multi-channel customer support across chat and email. Oversaw end-to-end order tracking, handled refunds, and processed returns. Assisted with e-commerce administrative tasks like inventory synchronization and digital product listings. Addressed preliminary PayPal inquiries and initial transaction disputes.Telemarketer / Appointment Setter
RNT Consulting LLC · 2020 — 2021Implemented outbound calling campaigns designed to generate B2B and B2C leads and arrange sales appointments. Clearly articulated product features and service packages to corporate leads. Utilized objection-handling strategies to convert prospects into scheduled consultations.Customer Service Representative / Fashion Consultant
Offsourcing Philippines OS · 2008 — 2016Delivered customer support through inbound chat, email, and phone lines. Provided fashion consulting to assist customers with size guidelines and product choices. Managed inquiries related to post-purchase activities, including tracking, returns, refunds, and exchanges.
Skills & Expertise
Education
- Bachelor of Arts in Communication ArtsUniversity of the Immaculate Conception