Clovette C.
Customer Support | Data Entry | Technical Support VA
Open to offersNew to PlatformPortfolios
About
I am Clovette D. Cabading, a customer-focused professional with over 10 years of experience in administrative support, technical troubleshooting, and multi-channel communication. My career spans roles in Five9, Genesys, Salesforce, and VoIP/SIP systems, where I’ve consistently delivered accurate reporting, efficient workflows, and empathetic client engagement.
Skilled in data entry, reporting, and process improvement using Excel and Google Sheets, I am adept at handling high-volume tasks with precision while ensuring service quality. I’ve supported diverse industries — telecom, finance, and tech — and progressed from frontline support to advanced technical roles, mentoring colleagues and contributing to knowledge base development.
Beyond technical depth, I bring strong administrative and organizational skills: managing calendars, documentation, and schedules, coordinating across teams, and standardizing workflows. My adaptability in remote environments allows me to balance technical troubleshooting with smooth operations, ensuring both productivity and client satisfaction.
Employers value me for my professional communication, reliability, and proactive approach. Whether resolving complex cases, improving processes, or supporting daily operations, I consistently deliver results that enhance efficiency and service excellence.
Why hire me
Hire me because I offer the best of both worlds: the precision of an organized Virtual Assistant and the expertise of a skilled Technical Support professional. I can manage your administrative tasks from data entry and reporting to scheduling and documentation while also troubleshooting technical issues with tools like Five9, Genesys, and Salesforce. With proven experience supporting global clients, mentoring colleagues, and improving workflows, I bring professionalism, adaptability, and consistent results. Employers can rely on me to keep operations smooth, ensure accuracy, and deliver service that strengthens both productivity and client trust.
Experience
IT Genesys Specialist (Project Contract Base)
HC Consumer Finance Philippines Inc. · 2025 — 2026Integrated Security Bank Cash Loan services into Home Credit’s contact center, facilitating coordination of schedules and tasks among various teams. Utilized Outlook, Excel, PowerPoint, and Teams for effective documentation and collaboration. Ensured project execution by scheduling and tracking meetings via Google Calendar and Calendly, while maintaining clear communication with stakeholders.Technical Customer Support Engineer (Project Contract Base)
Toku Singapore · 2024 — 2025Handled customer accounts and managed documentation through Microsoft Office tools. Coordinated schedules and provided follow-up support to ensure reliable onboarding and service delivery. Effectively communicated technical solutions to clients, enhancing their satisfaction and trust.Senior Technical Support Engineer
Genesys Cloud Services Cayman LTD – Philippine Branch · 2021 — 2024Delivered advanced technical support across voice, chat, and email channels. Engaged in collaboration with engineering and operations teams, utilizing Teams and Outlook for effective communication. Developed documentation and reports in Word and Excel to streamline service workflows.Technical Support Analyst (Tier 1 & 2)
Five9 Philippines Inc. · 2015 — 2021Provided frontline customer support while managing case documentation. Configured campaigns and schedules to ensure operational efficiency. Mentored junior analysts, focusing on organization and the pursuit of service excellence.
Skills & Expertise
Education
- Bachelor of Science in Commerce Major in Computer Science & Information SystemCentro Escolar University · 1998 — 2003
Photos
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