Coetzee
Mid-Level Freight Operations Specialist
Open to offersNew to PlatformAbout
Cindy C. is an accomplished Freight Operations Specialist and Virtual Assistant based in Bauang, La Union, Philippines, with substantial experience in the freight brokerage and logistics sectors. She has enhanced remote freight brokerage operations by managing load coordination, supporting shipment tracking, and ensuring accuracy in POD and BOL documentation, achieving more than 95% precision. Cindy effectively communicates with carriers to cut tracking delays by 20% and is proficient in using systems like DAT One, Highway, and TAI TMS. In addition to her logistics expertise, Cindy has excelled in appointment setting, exceeding call targets by 30% during her roles in various remote capacities. Her track record is highlighted by the ability to maintain efficient communication and compliance verification, supporting the seamless movement of shipments and contributing to cost savings of up to 15% through better freight rate negotiations.
Experience
Freight Operations Specialist
Private Company · 2025 — 2026Oversaw freight loads using TAI TMS, ensuring proper scheduling and carrier assignments for shipment continuity. Developed freight quotes and distributed rate confirmations to prevent delays. Monitored shipment progress from pickup to delivery, reducing delays through proactive carrier engagement. Processed and uploaded PODs and Bills of Lading, achieving high accuracy to maintain complete and compliant records. Collaborated with brokers, dispatchers, and carriers to ensure timely dispatch and load scheduling. Verified carrier compliance via Highway prior to assignment.Executive Travel Appointment Setter
Luxury Sassy Escapes · 2026 — PresentManaged both inbound and outbound travel inquiries while scheduling appointments for travel advisors. Utilized GoHighLevel CRM for maintaining contact records and ensuring timely communication follow-ups.Appointment Setter
Kidney Clothes Program · 2023 — 2026Conducted high-volume outbound calls to arrange donation pickups, consistently meeting daily targets. Ensured accuracy in records to support scheduling and maintain effective follow-up with donors.Call Center Agent
The Call Center Doctor · 2025 — 2025Executed cold calls to homeowners, qualifying leads and scheduling appointments for the sales team. Updated Vicidial records with precise lead information to facilitate follow-up and conversion initiatives.Business Growth Partner
EM Digital Marketing Ltd · 2025 — 2025Engaged with coaches on LinkedIn, generating a steady stream of 20-30 qualified coaching leads weekly. Enhanced connection acceptance rates through personalized outreach. Supported a 25% increase in discovery call bookings via continuous follow-up and improved campaign response rates.Telephone Interviewer
Dynata Global · 2020 — 2023Performed over 500 outbound calls daily for market research efforts. Accurately gathered participant data while adhering to rigorous quality standards.
Skills & Expertise
Education
- Hospitality & Restaurant ServicesSystem Technology Institute · 2011 — 2012
- Caregiving NC IICOST Center for Women Inc. · 2009 — 2011