Conrado L.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
Conrado L. is a seasoned professional with over 30 years of experience in high-volume data management and communication. He seeks to leverage his extensive expertise in Phone Support and Email Support as a Customer Service Representative at Carenet Health. With a proven track record of maintaining high-quality standards, he efficiently processes complex information using Microsoft Excel and Microsoft Word. In his recent role as a Freelance Transcriptionist and Data Entry Clerk with organizations like TransPerfect and Olympus, he excelled in high-volume data entry and transcription tasks, ensuring 100% accuracy. A former Translator at Tokorosawa Middle School, Conrado adeptly handled multilingual document processing, enriching student and faculty interactions. His past experience as a Customer Service Representative at TechMahindra involved addressing member services and billing inquiries with empathy and professionalism. Notably, his history in teaching provided him with the ability to identify and facilitate student learning needs, which enhances his ability to deliver patient support in remote environments. Conrado's technical proficiency spans Windows, Microsoft Outlook, and more, underpinning his comprehensive domain knowledge in healthcare and insurance processing.
Experience
Freelance Transcriptionist, Data Entry Clerk, Typist
TRANSPERFECT, OLYMPUS, ONEFORMA · 2020 — PresentCarried out high-volume data entry and transcription tasks using Windows and specialized software to ensure complete accuracy in documentation. Utilized Microsoft Excel and Microsoft Word for organizing datasets and generating reports, adhering to strict data integrity standards. Conducted research to identify specific terminology for transcriptions, achieving the required accuracy for Medical Terminology and Insurance Processing. Responded to project needs via Microsoft Outlook and Chat Support platforms to promote efficient workflow in a remote environment.Translator
TOKOROSAWA MIDDLE SCHOOL · 2016 — 2020Translated complex educational materials, including modules and workbooks, ensuring accurate communication of sensitive instructional information. Processed multilingual documents utilizing Microsoft Word to support international students and faculty. Researched cultural and linguistic nuances to ensure empathetic and accurate translations for diverse student groups. Identified and addressed communication barriers to assist students in achieving their academic objectives through precise documentation.Customer Service Representative
TECHMAHINDRA · 2015 — 2016Handled high-volume inquiries related to Member Services and Billing Inquiries, providing empathetic support and effective problem-solving. Processed complex account updates and payment issues through Phone Support while upholding performance and quality standards on each interaction. Assisted customers in navigating sensitive financial information, particularly with Insurance and Pharmacy inquiries, maintaining professional accuracy. Utilized CRM tools and Microsoft Outlook to monitor customer interactions and ensure timely resolution of billing discrepancies.Secondary School Teacher
KALAYAAN NATIONAL HIGH SCHOOL · 2011 — 2015Recognized student learning needs and supported educational goals with clear communication and empathetic guidance. Processed student records and performance data using Microsoft Excel to track academic progress while maintaining quality standards. Developed lesson plans for the English curriculum through research and strong attention to detail. Managed parent-teacher conferences and scheduling for student reviews to ensure effective communication across all channels.Technical Support Representative
TELETECH (ROBINSON’S NOVA) · 2008 — 2011Provided assistance to customers with complex technical troubleshooting for telecommunications accounts using Phone Support and Email Support. Used Windows-based environments and proprietary software to identify network problems and deliver accurate solutions. Maintained high performance metrics by swiftly processing service requests and technical inquiries while ensuring empathetic precision. Collaborated with team leads via Microsoft Outlook and Chat Support to share insights and resolve escalated technical issues.English Teacher
VILLAGE MONTESSORI SCHOOL · 2000 — 2003Responded to inquiries from students and parents, focusing on providing patient support and promoting academic success within the English department. Worked with Microsoft Word to process academic reports and assessments, ensuring accuracy and adherence to school standards. Identified areas for student improvement and offered empathetic coaching to enhance language and communication skills.English Teacher
BAGONG SILANG HIGH SCHOOL · 1993 — 2000Supported the delivery of English language instruction, concentrating on high-quality student engagement and effective communication. Recognized diverse learning styles among students and adapted teaching methods to foster inclusive and supportive educational environments. Maintained precise records and documentation of student performance through structured reporting methodologies.
Skills & Expertise
Education
- High SchoolHOLY ROSARY COLLEGE · 1982 — 1986
- Bachelor in Secondary Education in EnglishHOLY ROSARY COLLEGE