Corie L.
Senior Administrative Assistant
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Corie L. is a seasoned Administrative Assistant with over six years of experience in remote support, specializing in data entry, customer service, and email communication. She has expertly managed databases and maintained accurate records using tools like Shopify, Gorgias, Zendesk, and Excel across sectors such as healthcare, e-commerce, and HR. Her adeptness at managing high volumes of email correspondence and resolving customer inquiries efficiently has been proven through roles with companies like Warmies USA and SparkPaws, where she handled order processing and customer interactions. Corie also gained significant experience in case management and scheduling, contributing to the smooth running of operations. With a foundation in Business Administration, Corie continuously supports remote team collaboration by utilizing her technical proficiencies to maintain optimal operational efficiency.
Experience
E-commerce Customer Support Representative
Warmies USA · 2025 — 2026Address customer emails concerning orders, refunds, tracking numbers, and frequently asked questions promptly and professionally. Accurately enter and update order, refund, and case records within Shopify, Gorgias, and Excel databases. Collaborate with fulfillment partners and third-party sellers to resolve order-related issues and maintain current records.Social Media Manager
Dr. Diana Dental Clinic · 2025 — PresentOversee content creation, scheduling, and publishing on various social media platforms. Engage with the community by moderating and addressing customer inquiries in a professional tone. Create content calendars that align with brand objectives and engagement metrics, while researching trends and platform updates to enhance reach.E-commerce Customer Support Representative
SparkPaws · 2025 — 2025Respond to customer queries via email and live chat, ensuring clear and timely communication. Address issues related to orders, shipping, refunds, and products while keeping customers informed throughout the process. Manage customer record entries in the company database and support day-to-day backend administrative tasks.Administrative Assistant
Your Care Hub · 2024 — 2025Responsible for managing and entering records into internal databases, preparing documentation, and coordinating schedules. Provide HR support through job ad posting, resume screening, and assisting with onboarding and offboarding, ensuring compliance with NDIS standards. Update policies and SOPs, coordinate mandatory training, and track certifications.Case Manager
MedExpress Australia · 2024 — 2024Perform client intake assessments and record client data to evaluate service eligibility. Develop care/service plans and maintain consistent communication with clients via email and phone. Keep detailed case files and databases, gather necessary authorizations and medical reports from insurers, and conduct follow-up assessments.VA / Intake Specialist
AG Urgent Care, P.C. · 2022 — 2024Initially served as House Calls Intake Specialist by confirming patient schedules and verifying details before visits. Process required forms and documentation while ensuring data entry accuracy. Check insurance eligibility and secure authorizations for home visits, maintaining clear records for the care team.VA / Intake Specialist
AG Urgent Care, P.C. · 2022 — 2024Coordinate patient appointments, confirming across various visit types through clear communication via phone and email. Process referrals to specialists and insurance networks while adhering to defined administrative procedures. Analyze and enter insurance eligibility and benefits data while training new staff and preparing reports.E-commerce Customer Support Representative
JINS Eyewear US, Inc. · 2019 — 2022Handle inquiries via chat and email regarding orders and products, ensuring timely and accurate responses. Assist customers with order placement, returns, and refunds in accordance with company policy. Prepare reports and coordinate meetings with clients.Customer Service Representative
MetroPCS / Comcast / Telstra · 2014 — 2019Deliver customer support for telecom and broadband services, addressing account management, billing inquiries, and processing payments. Diagnose and resolve technical problems related to mobile, internet, and service connectivity. Manage escalations and complex cases, ensuring precise documentation and adherence to company policies.
Skills & Expertise
Education
- Bachelor of Science in Business Administration (Management)Southern Luzon College AMA Education · — — 2012