Crisilda S.

Crisilda D. is a seasoned BPO and Customer Support Professional with significant expertise in corporate travel management and financial customer service. She has a successful track record in managing intricate global itineraries, handling sensitive account resolutions, and surpassing performance targets. Crisilda excels in using GDS and travel booking platforms, demonstrating an exceptional ability to resolve crises and manage high-volume customer care. At Enshored, she specializes as a Travel Specialist, managing end-to-end corporate travel reservations while adhering strictly to client budgets and policies. Her role at JPMorgan Chase & Co. involved providing top-tier account support to Amazon Chase credit cardholders, maintaining compliance with strict financial protocols. Previously at IGT Philippines, she crafted tailored travel plans for international corporate clients, and while at Asiateleservices, she supported cross-border remittance clients, consistently achieving key performance metrics. Crisilda's technical aptitude includes strong competencies in CRM & Ticketing Tools and various travel booking systems, making her a pivotal asset in driving operational efficiency and customer satisfaction.