Cycan C.
Senior Social Media Manager
Open to offersNew to PlatformAbout
Cycan C. is a seasoned Social Media Manager and Content & Video Specialist based in Cebu, Philippines, bringing over a decade of extensive experience in digital and creative industries. With proficiency in managing social media presence on platforms such as Instagram, TikTok, and Facebook, Cycan ensures consistent content publishing and engaging audience interactions. His technical skills are exemplified through his adeptness in short- and long-form video editing, including B-roll, overlays, subtitles, and color grading, to elevate digital content. At BIGVU, he contributed to video production and customer support, conducting webinars and offering personalized coaching via Zoom. His role at Igloohome Inc. involved troubleshooting and customer communications, while his earlier graphic design experience at Wikreate Advertising Services demonstrates his capability in producing marketing materials. Cycan's comprehensive understanding of audience engagement, video content optimization, and customer success positions him as a valuable asset to dynamic digital teams.
Experience
SOCIAL MEDIA MANAGER
null · 2025 — 2026Oversaw the management of various creator accounts on Instagram, TikTok, and Facebook, ensuring regular content publication. Handled the publishing of around 2–3 videos daily per account while adhering to specific content guidelines. Reviewed creative assets prior to publication and communicated with team members regarding account access and content requirements. Actively monitored and engaged with social media comments to foster community interaction. Utilized AdsNova to launch social media ads, incorporating approved video content and campaign copy such as primary text, headlines, and descriptions. Managed repetitive publishing tasks and campaign workflows, focusing on accuracy and compliance with platform specifications.Customer Success / Video Specialist
BIGVU · 2025 — 2026Created both short- and long-form video content for platforms including Reels, TikTok, and Instagram. Engaged in video editing utilizing B-roll, overlays, subtitles, and color grading, and produced thumbnails and carousel posts for Instagram. Assisted in the publishing process by preparing titles, descriptions, and relevant hashtags. Facilitated webinars and offered one-on-one coaching via Zoom while also providing customer support through ticket management. Regularly completed weekly timesheets and participated in team meetings, addressing additional responsibilities as assigned.Customer Service Executive
IGLOOHOME INC. · 2024 — 2025Delivered customer service support through phone, email, and chat channels, addressing issues such as product concerns, order inquiries, and warranty claims. Coordinated with third-party providers and internal teams to resolve customer issues in a timely manner. Maintained effective communication with customers, ensuring follow-up and personalized assistance.Client Service Professional
MANULIFE BUSINESS PROCESSING SERVICES · 2017 — 2024Provided customer support related to health and dental insurance policies, clarifying details about coverage, deductibles, co-insurance, and co-pays. Assisted with inquiries regarding drug coverage, prior authorizations, and out-of-country benefits while handling sensitive customer information with confidentiality.Senior Graphic Designer
WIKREATE ADVERTISING SERVICES · 2014 — 2017Designed and produced marketing materials including brochures, banners, and visual presentations. Edited photos and videos to align with branding and marketing strategies. Developed high-quality visual content utilizing Adobe Photoshop, Illustrator, and CorelDRAW.
Skills & Expertise
Education
- Bachelor of Science in Maritime TransportationUniversity of Cebu · 2007 — 2011
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