Cynthia D.
Mid-Level Office Administrator
Open to offersNew to PlatformAbout
Cynthia R. is a seasoned professional with over 25 years of experience in customer service and administrative roles, excelling in various capacities that include customer service manager, dispatcher, and office administrator. Currently serving as an Office Administrator at CDR Enterprises in Nashville, TN, she effectively manages customer service operations, employee orientation, and scheduling for a team of six painting technicians. Her proficient use of QuickBooks, Microsoft Office Suite, and Google applications enhances her ability to handle AR/AP tasks, generate purchase orders, and prepare project proposals. Previously, Cynthia excelled at Aussie Pet Mobile as a dispatcher, where she managed scheduling for a large team of groomers using Gingr software. Her tenure at Mr. Handyman of Nashville further honed her skills in scheduling and customer relations, earning her recognition for service excellence. Cynthia holds a Bachelor's degree in Social Work from East Tennessee State University, where she showcased academic excellence by being on the Dean’s List and joining the Alpha Sigma Lambda Honor Society.
Experience
Dispatcher/Scheduler
Aussie Pet Mobile · 2023 — 2024Offered customer support by responding to incoming inquiries through calls, chats, emails, text messages, and online booking for grooming services. Clarified information about grooming packages and pricing, while ensuring pet vaccination records were up to date. Scheduled appointments for 21 groomers using the Gingr software and managed multiple computer screens, phone lines, and mapping systems.Customer Service Representative/Dispatcher
Mr. Handyman of Nashville · 2020 — 2023Provided customer service and followed up on leads across more than 10 campaigns through various communication channels. Coordinated schedules for six technicians and managed commercial account files, including contracts, W9 forms, COIs, and business licenses. Scheduled estimates, submitted project bids, handled AR/AP, and collected residential payments. Updated social media with images of completed work using Adobe Photoshop, ordered office supplies and equipment, addressed complaints, and scheduled warranty work.Property Manager
Davis Properties · 2014 — 2020Oversaw the management of 10 apartment units and 23 mobile home rentals while supervising a team of four employees. Maintained and ordered office equipment and supplies, prepared leases according to property standards, and conducted credit and background checks for tenant qualifications. Handled application fees, deposits, rent payments, evictions, and property maintenance. Managed community newsletters, distributed notices, and organized holiday events, utilizing Yardi software.Office Administrator
CDR ENTERPRISES · 2018 — PresentDelivered customer service, developed schedules for a team of six painting technicians, and facilitated orientation for new employees. Maintained records for W-9, COI, vehicle registration, insurance, and vehicle maintenance. Generated purchase orders for materials, prepared project proposals, and executed AR/AP tasks including invoicing, follow-ups, and payroll uploads utilizing Nextep, QuickBooks, Microsoft Office Suite, and Google applications.
Skills & Expertise
Education
- Bachelor's degree in social workEast Tennessee State University · — — 2013