Cyril E.
Mid-Level B2B Sales Development Representative
Open to offersNew to PlatformAbout
Cyril Jr. E. is a seasoned B2B Appointment Setter and Sales Development Representative based in Pasay City, Philippines. With over 4+ years of outbound sales expertise and more than 7 years in BPO operations, he excels in high-volume prospecting, successfully handling over 200 calls daily. His skills in CRM pipeline management with platforms like GoHighLevel and Apollo ensure high lead qualification and efficient scheduling of calendar and demo meetings for B2B clients across time zones. Celebrated for leadership prowess, Cyril has led sales teams towards achieving above 85% CSAT and over 90% quality scores, bolstering KPI management and sales coaching efforts. Notable achievements include being awarded Top Team Leader of the Year and Top Trainer of the Quarter, recognizing his leadership and training efficacy. His career includes significant roles in managing client relationships, escalation handling, and facilitating sales training, underscoring his versatile industry impact.
Experience
Customer Service and Tech Team Leader
Movate · 2021 — 2026Led a team of 11 to 20 agents across multiple accounts, including a wireless sales line with 30 seats. Provided coaching on sales funnel strategies and objection handling to ensure consistent quota attainment on sales accounts. Maintained high levels of customer satisfaction, with CSAT exceeding 85% and quality scores above 90%. Conducted daily client meetings to present KPI performance and sales action plans. Managed client relationships directly, resolving escalations and safeguarding account satisfaction and retention.B2B Appointment Setter / Sales Development Representative
Remote Growth Network · 2020 — 2024Executed over 200 outbound and inbound calls daily to prospect and qualify B2B leads, consistently achieving call-volume and lead-generation targets. Coordinated executive meetings, product demos, and follow-ups across different time zones, enhancing attendance rates through regular reminders. Maintained the CRM pipeline in GoHighLevel for accurate lead tracking, data entry, and smooth transitions to sales teams. Managed high-volume email communication and supported client onboarding and relationship management. Compiled performance reports and analyzed key metrics for leadership review, identifying opportunities for process improvements.Sales Team Leader
VXI Global Holdings Inc. · 2019 — 2021Supervised a team of 11 to 20 agents on a customer service and sales account by aligning operations with sales targets and client expectations. Conducted performance reviews and provided sales coaching to improve close rates. Implemented standard operating procedures and action plans, which bolstered the team’s sales performance. Handled client escalations directly, ensuring satisfaction during challenging situations.Subject Matter Expert
Sutherland Global Services · 2019 — 2020Acted as an escalation point of contact while coaching agents on sales processes to enhance conversion rates. Assisted team members in resolving intricate cases, which contributed to reduced resolution times. Participated in process improvement initiatives that supported higher team performance.Sales Product Trainer
VXI Global Holdings Inc. · 2019 — 2019Conducted onboarding and sales training sessions for new hires, focusing on sales funnel strategy. Provided one-on-one coaching to ensure new hires achieved KPI and quota targets ahead of productivity expectations. Developed training materials and monitored trainee performance against key benchmarks.Customer Service Representative
Sutherland Global Services · 2018 — 2019Managed over 50 daily customer interactions, focusing on upselling cable and internet service upgrades to enhance customer value. Achieved consistent high performance across all assigned KPIs throughout the tenure.Account Associate
VXI Global Holdings Inc. · 2018 — 2019Handled customer billing inquiries and service issues, while engaging in sales conversations with account clients. Maintained strong KPI performance consistently during the entire period of employment.
Skills & Expertise
Education
- Degree not specifiedBicol Merchant Marine College Inc. · 2011 — 2014