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Cyrus J. — Senior Virtual Assistant & Customer Service Specialist from Philippines

Cyrus J.

Senior Virtual Assistant & Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Cyrus J. is a seasoned Virtual Assistant and Customer Service professional with over 8 years of experience working remotely across diverse sectors including real estate, government, telecommunications, and education. He has honed his expertise in managing full-cycle transactions, CRM systems, and administrative workflows in remote, US-based environments (EST/PST), demonstrating proficiency in multitasking and client concern resolution. At Handd Cybersecurity, he successfully constructed and managed targeted prospect lists for cybersecurity solutions. His tenure at Serhant involved managing real estate transactions and streamlining workflows to enhance team efficiency. Additionally, Cyrus excelled as an Administrative & Marketing Assistant, maintaining client CRM records and managing property listings on social media platforms. His technical toolkit includes Salesforce, HubSpot CRM, DocuSign, and Trello, among others. Cyrus is seeking further opportunities in remote admin, virtual assistant, or customer service roles.

Experience

  • Lead Generation Specialist

    Handd Cybersecurity · 2025 — 2026
    Created and managed targeted prospect lists for cybersecurity solutions through Apollo.io, while identifying and sourcing qualified decision-makers across key industries. Conducted research to enhance lead data with accurate contact details, company information, and buying signals. Organized lead databases, ensuring data hygiene and up-to-date records for outreach campaigns. Worked closely with the sales team to align lead qualification criteria and provide high-quality prospects for outbound engagement.

  • Foreign Teacher (Business English, Computer Subjects - Part time)

    Chumphon Province, Thailand · 2025 — 2026
    Instructed College students in Business English and Computer-related subjects through interactive teaching methods and technology-based learning activities. Led English Reading, Science, and Culture lessons using games and real-world applications to boost student engagement and communication skills. Aided students in enhancing language proficiency, digital literacy, and teamwork within a multicultural classroom setting. Collaborated with Thai teachers to create a positive and structured learning environment.

  • Foreign Teacher (English, Science & Culture)

    Saraburi Province, Thailand · 2025 — 2026
    Delivered engaging English Reading lessons to primary students and taught Science and Culture to high school students, utilizing games and real-life examples. Worked in conjunction with Thai teachers to promote a positive and organized classroom atmosphere.

  • Administrative & Marketing Assistant

    Serhant. · 2023 — 2025
    Oversaw the complete lifecycle of real estate transactions, ensuring the accuracy of contracts, disclosures, and financial documents from initiation to closing. Optimized transaction workflows using organizational strategies for timely successful closings. Kept client CRM records updated and managed social media property listings on LinkedIn, TikTok, and YouTube. Acted as the main communication liaison between buyers, sellers, and external agencies.

  • Government Barangay Secretary

    BLGU New Rizal · 2019 — 2024
    Documented meeting minutes and created detailed reports to support community decision-making processes. Organized the barangay activity calendar, managed logistics, and sent official invitations to enhance community involvement. Maintained household records for over 500 families and collaborated with government offices to ensure census accuracy.

  • Virtual Assistant – Maintenance Coordinator & Client Success

    Fortified Realty Group LLC · 2021 — 2023
    Handled maintenance issues from start to finish by identifying problems, coordinating with vendors, and tracking resolutions. Developed client relationships, converting leads into appointments for senior success managers. Managed lease processing, tenant inquiries, property tours (both virtual and in-person), and drafted lease agreements. Conducted inbound and outbound calls, scheduled tasks, and managed unexpected tasks using Propertyware, AppFolio, RingCentral, Buildium, DocuSign, Trello, Slack, and Follow Up Boss.

  • Transaction Coordinator & Listing Apprentice

    Keller Williams · 2019 — 2020
    Coordinated real estate transactions to closing, managing title, loan, and appraisal processes. Organized client records, meetings, and various administrative tasks utilizing KW Command, Dotloop, DocuSign, Trello, and Google Workspace.

  • Sales Development Representative (Cold Caller)

    One Rent – Property Management & Real Estate · 2018 — 2019
    Executed lead generation through cold calling property owners, buyers, and investors, introduced property management services, and arranged qualified appointments for senior agents. Oversaw tenant applications, lease agreements, and property showings, consistently attaining sales targets. Utilized Salesforce, HubSpot CRM, RingCentral, AppFolio, Propertyware, and Slack.

  • CSR, Mentor, Retention Specialist & Assistant Team Lead

    T-Mobile USA · 2017 — 2018
    Addressed billing, usage, and service inquiries while assisting team members in complaint resolution and enhancing customer satisfaction. Supported the sales process, including order placements and mentoring new hires.

  • Customer Service Representative

    AT&T U-Verse Blue · 2016 — 2016
    Resolved customer inquiries related to billing issues and sales accounts while enhancing upsells through needs-based product suggestions.