Czarina P.
Senior Customer Experience Engineer
Open to offersNew to PlatformAbout
Czarina P. is an experienced Senior Team Captain and Customer Experience Engineer with expertise in leading dynamic teams at Boldr Philippines, Inc. She has led operational performance, ensuring alignment with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) while conducting performance reviews and coaching sessions. Czarina's proficiency includes designing software solutions, writing efficient code, and troubleshooting to enhance system reliability. Her tenure at Bayview Technologies saw her integrate payment methods via API, collaborating closely with analysts and QA teams to optimize web applications. At Business Switch Philippines, she advanced to become a Software Engineer, managing developer teams and converting websites to the Zend Framework 2. Her technical acumen extends to PHP, Ruby on Rails, MySQL, and AngularJS, ensuring project delivery to high standards. Czarina graduated from MFI Technological Institute with a specialization in Information Technology, underscoring her foundation in software and web development.
Experience
SENIOR TEAM CAPTAIN, CUSTOMER EXPERIENCE ENGINEER
Boldr Philippines, Inc. · 2020 — 2026Led, coached and developed team members while conducting performance reviews, coaching sessions, and career development discussions. Managed operational performance related to KPIs, SLAs, quality metrics, and client goals. Analyzed performance data to implement strategies for improved efficiency and outcomes. Oversaw workforce planning, resource allocation, and scheduling to meet business needs. Conducted root cause analyses and planned corrective actions for recurring issues. Maintained operational documentation and reporting for process governance. Initiated continuous improvement efforts to enhance business value, designed and developed software solutions, wrote clean and efficient code, resolved software defects, and worked collaboratively with engineers, product managers, and stakeholders. Engaged in code reviews, debugging, and system performance optimization while contributing to knowledge-sharing initiatives.SOFTWARE ENGINEER
Bayview Technologies, Inc. · 2019 — 2020Focused on payment methods through API integration, working closely with business analysts and QA teams. Engaged in the ongoing maintenance and development of existing payment methods, ensuring functionality across different browsers while identifying technical issues. Collaborated with team members to manage, optimize, and customize multiple web applications. Attended daily meetings to report on task progress and participated in project planning sessions. Delivered projects reliably and met the highest standards, while contributing ideas for application enhancements.SOFTWARE ENGINEER I
Business Switch Philippines, Inc. · 2015 — 2019Converted websites to Zend Framework 2, developing and maintaining website services. Managed a small group of developers and conducted reviews of current systems. Collaborated with analysts, designers, and staff to present ideas for system improvements.ASSOCIATE SOFTWARE ENGINEER
MicroSourcing · 2013 — 2015Converted websites to Zend Framework 2 while developing and maintaining website services.SOFTWARE DEVELOPER
Intellitech Business Solutions Inc. · 2009 — 2013Developed, tested, and deployed software based on client requirements, with responsibilities that included handling ERP and Asset Management Systems.WEB DEVELOPER
Asiaking IT ServicesDeveloped appropriate code structures to solve specific tasks during the on-the-job training and apprenticeship period.
Skills & Expertise
Education
- Bachelor of Information TechnologyMFI Technological Institute (MFI) · 2006 — 2008
- High School DiplomaJuan Sumulong Memorial Junior College (JSMJC) · 2002 — 2006
- Elementary School DiplomaTaytay Elementary School (TES) · 1996 — 2002
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