Czennie J.
Senior Employee Relations Officer
Open to offersNew to PlatformAbout
Czennie J. is a seasoned Employee Relations and HR professional with over a decade of experience in diverse sectors such as Human Resources, Banking, U.S. Healthcare, and Customer Service. Currently operating as an Employee Relations Officer at JPMorgan Chase, she plays a crucial role in supporting managers and business teams through effective case management and performance improvement initiatives. Her expertise includes comprehensive policy and process review, employment termination coordination via HCM, and the utilization of Alteryx and Excel for automating HR processes, which enhances accuracy and efficiency. Czennie has a reputation for adeptly handling complex issues with confidentiality and a detail-oriented approach. Prior to her current role, she honed her skills as a Cross Skilled Specialist at JPMorgan Chase, navigating customer inquiries across banking products. Her educational foundation is a Bachelor of Science in Nursing from Our Lady of Fatima University, underscoring a versatile background that supports her HR and employee relations expertise.
Experience
Employee Relations Officer
JPMorgan Chase · 2024 — PresentAct as an HR advisor for managers by overseeing employee-relations cases related to performance improvement, business-process issues, and policy violations. Evaluate case documentation and requests against business protocols and HR standards, advising on necessary actions. Review and validate employment termination requests via HCM before making approvals or denials based on requirements. Facilitate timely corrective-action processes by coordinating necessary HR actions and ensuring accurate records. Leverage Alteryx and Excel to streamline HR-related processes, enhancing efficiency and consistency. Collaborate with managers and HR stakeholders on sensitive cases, ensuring compliance with policies while maintaining confidentiality. Identify areas for workflow improvement in HR processes to enhance operational efficiency.Cross Skilled Specialist
JPMorgan Chase · 2021 — 2024Address intricate inquiries related to auto loans, credit cards, online banking, and deposit accounts for high-value clients, adhering to quality and service standards. Utilize knowledge of banking products and procedures to investigate escalated issues and provide resolutions. Process transactions, manage account details, and troubleshoot technical challenges while prioritizing data accuracy. Consistently achieve customer satisfaction and first-call resolution goals while mentoring new employees in best practices to enhance team performance.Benefit Advocate
Optum Global Solutions · 2018 — 2021Acted as the main point of contact between employees, HR teams, and insurance carriers, addressing issues related to U.S. healthcare benefits and claims. Clearly communicated benefits eligibility and claims processes to employees, guiding them through complex cases to resolution. Maintained confidentiality in case documentation while adhering to privacy standards. Provided empathetic support to employees while managing sensitive information related to insurance.Client Relations Specialist
Citibank NA · 2016 — 2018Cultivated and sustained client relationships in a dynamic banking environment by delivering consistent service and product support. Proactively resolved client issues to enhance customer retention and overall experience, while managing sensitive financial data with a focus on accuracy and compliance with banking procedures.Medical Team Assistant
Convergys Philippines · 2014 — 2016Coordinated with medical providers to gather status updates for injured workers and communicated information to nurse case managers to ensure timely progression of cases. Maintained accurate records and facilitated follow-ups among healthcare stakeholders.Dispute Resolution Specialist
Sitel Philippines / Capital One NA · 2013 — 2014Examined billing disputes, conducted investigations into invoice and account statuses, and processed credits to secure accurate resolutions. Managed customer disputes while maintaining attention to policy adherence and service quality.
Skills & Expertise
Education
- Bachelor of Science in NursingOur Lady of Fatima University