Post a Job Free
0 viewsjobseeker
Daisy P. — Mid-Level Social Media Support Specialist from Philippines

Daisy P.

Mid-Level Social Media Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Daisy P. is an accomplished Customer Support Specialist with a Bachelor of Science in Psychology from Rizal Technological University. Her expertise spans various roles across customer service and human resources, notably with Hinduja Global Solutions as a Social Media Support Specialist and Technical and Order Support Specialist, where she skillfully managed customer interactions to uphold the premium identity of brands like Bose. Daisy is proficient in industry-standard software, including Microsoft Office Suite, QuickBooks, Intuit, SAP CRM, and Sales Force, underlining her technical acumen. Her career highlights include roles in accounts receivable management with TREND Transport, where she ensured efficient client interactions, and as a workforce specialist, ensuring optimal scheduling at Inspiro Relia Inc. Daisy's adaptability and problem-solving abilities are complemented by her commitment to improving customer experiences, managing billing issues decisively, and enhancing workforce productivity. Her earlier tenure as a trainer with W-Tech Solutions Inc. involved designing and implementing training programs, leveraging her keen analytical and communication skills.

Experience

  • Social Media Support Specialist

    Hinduja Global Solutions Ltd · 2025 — Present
    Monitor and respond to brand mentions, direct messages, and comments while ensuring the tone aligns with Bose's premium identity. Address customer inquiries regarding product specifications and troubleshoot issues to protect the brand's image.

  • Technical and Order Support Specialist

    Hinduja Global Solutions Ltd · 2025 — 2025
    Assist B2C customers in optimizing their Bose setups by diagnosing and troubleshooting technical problems. Guide customers through the problem-solving process to ensure a positive brand experience.

  • Accounts Receivable Assistant

    Trend Transport · 2024 — 2025
    Engage with clients to ensure timely collections and closure of AR/AP issues. Issue weekly statements to clients while managing invoicing and billing processes. Enhance customer satisfaction through respectful resolution of inquiries and issues.

  • Chat Support Representative (Seasonal)

    24/7AI PH · 2023 — 2023
    Provide customer support through chat channels, addressing inquiries and problems effectively.

  • Customer Service Representative

    Transcom PH · 2023 — 2023
    Deliver exceptional service by resolving customer concerns and ensuring accounts are current. Educate customers about pricing opportunities and document issues for supervisor review.

  • Workforce Specialist

    Inspiro Relia Inc. · 2023 — 2023
    Manage schedule-related requests, including PTO and shift swaps while analyzing data for reporting purposes. Maintain employment records using HR management systems.

  • Customer Service Representative

    Inspiro Relia Inc. · 2022 — 2023
    Assist customers with their concerns, maintain accounts, and improve service wait times. Facilitate account activation and resolve billing issues through effective communication.

  • Online Casino Trainer

    W-Tech Solutions Inc. · 2016 — 2021
    Train newly hired Video Stream Presenters on company gaming procedures while evaluating and enhancing training materials. Supervise instructors and manage recruitment for training programs.

  • HR Generalist

    RMQ Group of Companies · 2016 — 2016
    Support recruitment initiatives and assist employees with HR needs. Conduct background checks and manage new employee onboarding while ensuring HR compliance.

  • HR/Trainer

    New Oriental Club88 Corp. · 2015 — 2015
    Organize training materials and supervise instructors to enhance skill development. Conduct assessments for applicants and perform HR tasks as needed.

  • Table Games Dealer

    Raveller's Inc/RWM · 2012 — 2013
    Facilitate gaming operations by explaining rules and managing transactions. Engage players and maintain a positive environment while handling any suspicious behavior.

  • Video Stream Presenter

    Opus Gaming/Mansion 88 Corp · 2011 — 2012
    Initiate games by inspecting equipment and assist online gamers by implementing standard gaming procedures to maintain customer satisfaction.