dana L.
Mid-Level Administrative Aide
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Dana Leigh S. is a dedicated professional with extensive experience in customer service and administrative roles. She has significantly contributed to customer satisfaction at AwesomeOS, focusing on addressing customer needs through proactive and problem-solving strategies. Her role as an Administrative Aide VI at Davao Oriental State University involved ensuring proper documentation, maintaining the university's QMS, and supporting daily operations. As an Admin & Accounts Manager at Trust Management Centre, she managed financial transactions and supervised team activities, enhancing overall office performance. Dana holds a Bachelor of Science in Entrepreneurship from the University of Southeastern Philippines, underlining her strong foundation in business practices.
Experience
ADMINISTRATIVE AIDE VI - DCO
Davao Oriental State University · 2022 — 2026Ensured correct documentation and control of information related to the University's QMS. Evaluated and improved the document and data control system related to its QMS. Distributed controlled copies of documents to authorized holders in a timely manner. Established a records management system for managing and disposing of obsolete files while preventing unauthorized document use. Participated in the Internal Quality Audit and 7S Evaluation while assisting supervisors with ISO certification requirements. Performed administrative tasks including processing Purchase Requests and forwarding documents.ADMINISTRATIVE AIDE VI - GAIRO STAFF
Davao Oriental State University · 2026 — PresentCoordinated and assisted in organizing activities initiated by the office. Updated and maintained records and databases while performing various administrative tasks. Processed and forwarded letters and official documents to the appropriate offices. Provided information concerning scholarships, academic programs, and other opportunities to students and visitors. Supported daily office operations to ensure a smooth workflow.CUSTOMER SERVICE REPRESENTATIVE
AwesomeOS · 2018 — 2021Maintained customer satisfaction by employing strategies aimed at addressing customer needs and resolving issues. Assisted customers with tracking, replacing, refunding, and canceling their orders and/or membership, and responded promptly to inquiries via email.ADMIN & ACCOUNTS STAFF
Trust Management Centre · 2017 — 2018Entered and maintained departmental records in the company database, including payments from clients, trainer payments, and office expenses. Managed payroll, transactions, invoicing, and budgeting to address financial inconsistencies.ADMIN & ACCOUNTS MANAGER/ OFFICE MANAGER/ HR
Trust Management Centre · 2018 — 2018Handled financial transactions, journal entries, and activities related to accounts payable and receivable, reducing recordkeeping errors. Monitored daily activities and mentored team members to maximize performance. Managed office inventory through ordering, requisitions, and stocking. Oversaw payment of office bills such as water, electricity, and internet. Engaged in the recruitment and onboarding of new employees, including training and documentation.
Skills & Expertise
Education
- Administrative Aide VIDavao Oriental State University · 2022 — 2026
- Bachelor of Science in EntrepreneurshipUniversity of Southeastern Philippines · 2017 — Present