Dani
Mid-Level IT Support Engineer
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Asep D. is a dedicated IT Help Desk / Support Engineer currently thriving at RSUD KEBAYORAN BARU in Jakarta since January 2018. With an academic foundation from STMIK Jakarta STI&K, where he is pursuing an Associate of Science in System Information, expected completion in December 2026, Asep leverages a robust skill set in Software Installation, Network Troubleshooting, and Remote Desktop Support. He has played a pivotal role in enhancing system performance and user satisfaction by implementing strategic upgrades and resolving technical issues efficiently. Asep's role includes installing and configuring operating systems, maintaining system management tools, and standardizing hardware configurations to support system scalability. His effective communication in resolving support tickets has boosted user satisfaction while maintaining detailed technical documentation for future reference. Asep continues to excel by fostering a secure IT infrastructure and ensuring cost-efficient vendor negotiations.
Experience
IT Helpdesk / Support Engineer
RSUD KEBAYORAN BARU · 2018 — PresentInstalled, configured, tested, and maintained operating systems, application software, and system management tools. Proactively enhanced IT system performance through timely upgrades and maintenance processes. Diagnosed and resolved hardware, software, and network issues swiftly to minimize downtime. Communicated effectively to increase user satisfaction by ensuring prompt resolution of support tickets. Managed computer equipment inventory, standardizing hardware configurations for simplified maintenance and scalability. Documented technical issues, solutions, and knowledge base articles for future reference.
Skills & Expertise
Education
- Associate of Science in System InformationSTMIK JAKARTA STI&K · — — 2026
- Diploma III in Electrical EngineeringPoliteknik Tugu Jakarta · 2015 — Present