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Dania N. — Junior Customer Service Representative from Jamaica

Dania N.

Junior Customer Service Representative

Jamaica Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Dania N. is a proficient Customer Service and Sales Representative with a diverse background in telecommunications and healthcare sectors. She holds a Practical Nursing Diploma from the National Academy Practical Nursing School and certifications in Culinary Food Preparation and Customer Service. Dania's experience spans technical support roles with major companies such as Amazon, Comcast, and Verizon while working for companies like Jamaica Agency Limited and Ibex Global. She has also functioned as a cashier and sales representative at S C & T Meats and More, Happy Konnections, and Support Services Group. Her competency in written and verbal communication, along with a strong grasp of information technology and point-of-sale systems, has allowed Dania to excel in roles such as tech support for Fitbit and FedEx at Ibex Global and Reservations Agent for Spirit Airlines at Advantage Communications. Currently, as a Telesales Agent at Iterum Connections, she supports Flow Jamaica, showcasing her ability to operate in fast-paced, customer-centric environments.

Experience

  • Collections agent

    World wide bpo · 2025 — 2025
    Managed collections processes for accounts.
  • Telesales agent

    Iterum Connections · 2025 — Present
    Conducted telesales for Flow Jamaica.
  • Customer service

    Support Services Group-SSG Crate and Barrel · 2023 — 2024
    Provided customer service assistance to clients.
  • Back Office

    Hinduja Global Solutions-HGS Healthcare-Sagility Prime therapeutics · 2021 — 2023
    Assisted with back office operations in a healthcare-related environment.
  • Cashier/Sales Representative

    HAPPY KONNECTIONS · 2023 — 2023
    Processed sales and managed transactions as a cashier.
  • Reservations agent

    Advantage Communications · 2023 — 2023
    Handled reservation calls for Spirit airlines.
  • Tech support agent

    Ibex Global · 2019 — 2021
    Supported customers with technical inquiries for Fitbit and FedEx.
  • Tech support agent

    Jamaica Agency Limited (Alorica) · 2018 — 2019
    Provided technical support for Amazon and COMCAST, handled reservations for Verizon and DirecTV.
  • Cashier

    S C & T Meats and More · 2018 — 2018
    Managed transactions and assisted customers at the checkout.
  • Sales Representative

    MacD’s Auto Sales · 2014 — 2015
    Engaged with customers to facilitate sales processes and provided information about products.
  • Teachers Assistant

    Sabina Basic School · 2013 — 2013
    Assisted in classroom activities and supported the teaching staff.

Skills & Expertise

Education

  • Practical Nursing Diploma
    National Academy Practical Nursing School · 2016 — 2017
  • High School Diploma
    Ardenne Extension High School · 2008 — 2013