Danica O.

Danica O. is a seasoned BPO professional with over five years of extensive experience in customer service, fraud and risk management, and trust and safety operations. She has demonstrated expertise in resolving complex customer concerns and ensuring compliance with industry policies to deliver high-quality customer experiences, particularly in the fast-paced environment of business process outsourcing. Her career includes roles such as a Quality Analyst and Customer Service Representative at TaskUs, where she reviewed user-generated content for compliance and prevented fraud to maintain platform integrity. At Sitel Group, she adeptly handled billing inquiries for a telecommunications account, demonstrating her proficiency in CRM systems like Salesforce and Intercom. Danica also served in customer-facing roles at Inspiro, enhancing customer satisfaction through efficient issue resolution. Her educational background includes a Bachelor of Science in Business Administration, Major in Human Resource Development from Polytechnic College of La Union. Fluent in both English and Filipino, Danica is well-equipped for diverse communication settings.