Daniell C.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Daniell L. C. is a dedicated Application Support Engineer and Master Data Management Specialist with nearly six years of experience in IT technical support, specializing in enterprise systems. His expertise extends to SAP, ServiceNow, and advanced SQL, focusing on incident management and data integrity. Daniell has previously worked with ActionLabs IT Services Phils. on projects for Nexperia Philippines, tackling software application troubleshooting, system performance optimization, and user support. In his role at Nexperia, he implemented robust master data management practices to ensure data accuracy and consistency, contributing to efficient supply chain validation. He has also held the position of Social Media Manager at Alias Logistics PH, creating strategic content to enhance brand visibility. Currently, Daniell serves at Compass Experience Labs, providing comprehensive technical support and troubleshooting for POS systems and network devices, leveraging advanced tools for remote assistance and maintaining operational efficiency.
Experience
Social Media Manager
ALIAS LOGISTICS PH · 2024 — 2025Developed and implemented social media strategies to enhance brand visibility and audience engagement. Managed online communities, executed advertising campaigns, and ensured compliance with financial regulations. Focused on maintaining the brand's personality through consistent communication across various platforms.Graphic Designer
ARAW COFFEE/AM TRADING · 2024 — 2025Created visual content including layouts, logos, and advertisements to effectively communicate ideas. Incorporated client feedback into design revisions to meet project requirements while staying updated with current design trends and software.IT Support Specialist
COMPASS EXPERIENCE LABS · 2025 — PresentFocused on delivering end-to-end technical support for POS systems and various in-store devices, diagnosing hardware and software issues. Managed network troubleshooting and provided remote assistance using VNC, AVD, and ConnectWise. Handled incidents and service requests with ServiceNow and performed device management tasks while ensuring operational efficiency.Master Data Management Specialist
Nexperia Philippines Inc. · 2022 — 2024Implemented processes to guarantee data accuracy, completeness, and consistency across systems. Monitored data quality issues, validated supply chain availability using Toad for Oracle, and enforced standards for data formatting. Engaged in processing Change Orders and ensured data correctness utilizing o9 System, Enovia System, SQL, and SAP. Played a critical role in data governance and integration while resolving discrepancies and maintaining reliable data.Application Support Engineer
ActionLabs IT Services Phils. Corp. · 2020 — 2022Provided technical support to end-users encountering issues with hardware, software, or IT systems. Conducted maintenance, troubleshooting, and optimization of software applications for improved performance and usability. Responsibilities involved diagnosing and addressing technical problems, offering user assistance, monitoring system performance, and managing incidents via ticketing systems. Collaborated with IT and development teams for application improvement.Customer Service Representative (CSR)
IBEX GLOBAL Philippines · 2019 — 2020Responded to customer inquiries regarding products, pricing, and availability, addressing concerns professionally and swiftly. Managed sales, returns, and exchanges, ensuring accuracy in transactions. Provided feedback to management based on customer interactions to support continuous improvement in service quality.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyPamantasan ng Cabuyao · 2015 — 2020
- Highschool DiplomaCabuyao National High School · 2010 — 2014
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