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Dennis N. — Mid-Level Virtual Assistant and IT Support Specialist from United States

Dennis N.

Mid-Level Virtual Assistant and IT Support Specialist

United States Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Dennis N. is a tech-savvy and adaptable professional with over five years of experience as a Virtual Assistant and IT Specialist in technical support, system administration, and training. With a proven record of working independently in remote environments, Dennis efficiently manages digital tools and provides vital support across diverse sectors, including healthcare, education, and corporate settings. Most recently, he contributed as an IT Support & Billing Clerk at Kenlands Health Centre, supported ICT training at Nakuru Training Institute, and enhanced network administration at the Kenya Medical Supplies Agency. Leveraging his expertise in network administration and cybersecurity, Dennis is skilled in tools such as Microsoft Office, CRM solutions, and Google Workspace. He holds a Cisco Certified Networking Associate certification and a Diploma in Information Technology. Dennis aims to provide technical expertise and proactive virtual assistance in a dynamic organization.

Experience

  • IT Support & Billing Clerk

    Kenlands Health Centre · 2023 — Present
    Provided IT Helpdesk and technical troubleshooting services, managed billing systems, and offered virtual assistance to support operations.
  • ICT Instructor

    Nakuru Training Institute · 2021 — 2022
    Conducted training sessions in information and communication technology, facilitating knowledge sharing and digital skills development.
  • Network Admin II

    Kenya Medical Supplies Agency · 2019 — 2020
    Oversaw network administration tasks, ensuring the integrity and security of network systems and supporting technical operations.
  • IT Support Technician

    Headline Auto Agencies · 2017 — 2018
    Delivered IT support to users, troubleshooting hardware and software issues, and maintaining systems for optimal performance.

Skills & Expertise

Education

  • Cisco Certified Networking Associate
    Kabarak University · 2016 — Present
  • Diploma in Information Technology
    JKUAT · 2014 — 2015
  • KCSE – C Plain
    Jomo Kenyatta High School · — — 2013